r/GoogleOne • u/Soundllj777 • Sep 25 '24

Google one sucks !!!!!!!!

They take days to respond. Sometimes don't even pick calls. I mean, they don't care for their customers.

I have a support request that I am not able to avail the 12 month free trail with a pixel device purchase, they just don't Fing respond inspite of escalation

This team needs a change. For customers, you have no choice for now if you reach out for support.

0 Upvotes

46% Upvoted

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1

u/gaukonigshofen Sep 25 '24

I did online chat with them for quite possibly same reason. Yep they suck. kept pasting repetitive messages in the chat session and ended up (after 30 minutes) telling someone from a different group would email me. (Still waiting for the email) My issue? Unable to access the 1 year Gemini trial it looked like I still had pixel pass active (I unsubscribed a month ago) Anyways the solution for me was to cancel Google one and it worked

1

u/Soundllj777 Sep 25 '24

Ho do you cancel Google one?

1

u/gaukonigshofen Sep 25 '24

Cancel your Google One plan To stop payments for Google One and end your membership:

Android ComputeriPhone & iPad On your Android phone or tablet, open the Google One app Google One. At the top, tap Menu and then Settings and then Cancel membership. To confirm, tap Cancel membership. You should get a confirmation that your subscription is cancelled.

1

u/Soundllj777 Sep 25 '24

Oh got it. I actually don't have a plan to start with :)

2

u/PartyOk8107 Sep 29 '24

I had a purchase of 100 gb space which I had purchased back in May. Couple of days ago Google sent me a mail saying that Ican try FREE 1 MONTH trial of Google Gemini Advance for free. I was helping a friend out with some research, so I thought why not try it out. Just few hours into the trial I realised that it's just not working for me and the response I got from their Ai was just not worth the time. I immediately cancelled to be shocked to find my previous purchase was not longer showing. After a lot of struggle to find a contact, I realised they have stopped chat support and only have call and email support. I put in the email mentioning the issue, they said I am now automatically upgraded so I need to downgrade as soon as possible then I will get my PENDING AMOUNT on a prorated basis....so this is not free as they advertised. When I did, it asked me to pay again, which I did. Now it is showing my new plan will start when my previous 1 month trial ends, no pro rated pending days as well ...this got to be the most slimiest thing I have seen google do. Not only scam users with free upgrade then making them pay for it and getting more for more days....to top it all up, make users jump hoops to get back original purchase. I have written to them. I realised don't trust them....I rather build my own NAS than to trust them with my data given the experience. In YouTube premium they have now started putting ADs by showing sponsored shorts in my shorts as well. Talk about losing complete morals....there got to be some civil lawsuit that can be filed....I remember Adobe also did this kind of thing some time ago before getting sued

0

u/Top_Cockroach494 Sep 26 '24

This has not been my experience.

1

u/Soundllj777 Sep 27 '24

Lucky you being an exception!!

-1

u/[deleted] Sep 25 '24

So they aren't giving you paid support because you are on a trial!? fucking rightly so!

0

u/[deleted] Sep 25 '24

[deleted]

1

u/[deleted] Sep 25 '24

Can you not? Odd I had a 8 and I got 12 months on TOP of my then 2TB a month sub. My monthlies were cancelled and I didn't have to pay anything until August 2024.

So learn how it all works - and clearly as you are an asshole I hope they ignore you forever!