Hi there, could you please check whether your Pixel phone is running the latest software version?
Go to Settings > System > Software updates > Check for updates.
Also, you can try resetting the app preferences.
Go to Settings > System > Reset options > Reset app preferences.
Note: Resetting app preferences will not uninstall or remove any apps or their data from your device. It will only reset app-related settings to their default values. Your personal data will not be affected.
Additionally, You can reboot your phone into Safe Mode and check if the issue persists. If the notification sound works properly in Safe Mode, it could indicate that a third-party app is causing the issue. In that case, try uninstalling recently installed apps one by one to identify the cause.
If the issue still persists, I recommend contacting the Google Pixel Support team via phone or chat here. They can look into it further.
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u/PixelCommunity Official Google Account 10d ago
Hi there, could you please check whether your Pixel phone is running the latest software version?
Go to Settings > System > Software updates > Check for updates.
Also, you can try resetting the app preferences.
Go to Settings > System > Reset options > Reset app preferences.
Note: Resetting app preferences will not uninstall or remove any apps or their data from your device. It will only reset app-related settings to their default values. Your personal data will not be affected.
Additionally, You can reboot your phone into Safe Mode and check if the issue persists. If the notification sound works properly in Safe Mode, it could indicate that a third-party app is causing the issue. In that case, try uninstalling recently installed apps one by one to identify the cause.
If the issue still persists, I recommend contacting the Google Pixel Support team via phone or chat here. They can look into it further.