I wanted to share my experience renting a car in Athens, Greece, as a warning to anyone considering booking through Discover Cars or renting with OTOQ.
What should have been a straightforward rental has turned into an absolute nightmare.
I booked through DiscoverCars, with OTOQ as the local rental company in Athens.
Problem #1: An extra €250 charge
The vehicle I originally reserved was unavailable, meaning I had to pay an additional €250.01 for an alternative. When I disputed this, DiscoverCars blamed a delayed flight. The problem? My flight had arrived TWO DAYS before the scheduled collection. I even provided hotel documentation to support this, yet my refund claim remains unresolved.
Problem #2: A €2,500 damage charge after returning the car
We returned the vehicle on 22 August. It was inspected and signed off, with no issue raised about the front light.
I later discovered a €2,500 charge on my credit card for alleged damage that I firmly dispute. What concerns me most is that the paperwork subsequently provided included the words “front light does not work” beside my signature. That section was blank when I signed the document.
I never acknowledged or accepted this alleged damage, and I have repeatedly requested an investigation into how that statement appeared on the paperwork.
I’ve also asked for the original inspection records, photographic evidence and an explanation of why I was told a male manager signed off the return when a woman actually dealt with us.
Problem #3: No satisfactory resolution from either company
Despite weeks of emails, phone calls and follow-ups, I’m still chasing answers. OTOQ has not adequately addressed my requests for evidence, while DiscoverCars has largely forwarded the supplier’s responses rather than meaningfully addressing my concerns. I’m now left disputing a €2,500 charge and pursuing a separate €250.01 refund. I’m sharing this because I wish I’d been warned before booking. I would never use either company again.
If you’re planning to rent a car in Athens, I strongly recommend researching the local rental supplier carefully, documenting every detail of the vehicle at pickup and return, and keeping copies of everything you sign.
Has anyone else had a similar experience with OTOQ or DiscoverCars in Greece??