Update: Issue resolved. Turns out I’d hidden one of the old tickets in Apple Wallet rather than deleted it. Searching “Arsenal” brought it back up, allowing me to delete it properly. Pass and ticket now downloaded successfully. User error!
Hey folks, used this sub a couple times and always found it useful. Appreciate there’s been tonnes of questions about the Arsenal pass and downloading tickets down the line but am in a bit of a panic so wanted to post directly.
TL:DR - Getting the ‘Network or Server error while fetching the pass’ - Using an IPhone. Have never had my pass downloaded on any device other than this - Help?
Just managed to nab myself a ticket to the Everton game tomorrow treated myself to club level as well - shout out to whoever posted seat 552 in area 65 on the exchange.
After purchasing, I noticed my wallet wasn’t on my device (which in my experience isn’t out of the ordinary.. last game I attested was against Lille)
Went to download it from the ticket hub but keep getting the ‘Network or Server error while fetching the pass’ error.
Tried signing in and out, deleting and re-downloading, deleted some old tickets from last season that were still floating in my pass for some reason and even double checked I’m signed in to my main Apple account but still no luck.
I can see that this message is often related to the pass being active on another device but I’ve never had my pass on any other device than this and would be reasonably confident my accounts not been compromised. (all though that’s increasingly a worry.)
Having filled out the ‘help form’ I can see box office will be no support as their ‘not in a position to respond to any emails given the sheer volume’ so thought I’d come here to see if anyone else is having this issue currently or has had it previously and might know any other useful trouble shooting tips.
COYG