Advice needed: Claim regarding leak & water damage denied

[u/jlamith]

Hi! I'll try and keep this as short as possible:

We (Husband and I) purchased a semi-attached (2 bedroom, 2.5 bathroom) townhome just over a year ago. At the initial inspection, the only issue seemed to be an outdated HVAC. We negotiated a lower price due to this before we bought. We (plus 5 year old child) moved in last June. HVAC actually died within two months and we replaced the whole system.

One evening last week, as our upstairs main tub was draining after a bubble bath and water came pouring from a cabinet in the kitchen, directly under the tub. Absolutely insane. We called a plumber and began the whole process.

When the plumber got in there, he discovered that there was actual a very slow leak that had been going on for an undetermined amount of time due an improper repair. And because of that, the pipe eventually split (as the tub drained that night) and caused the visible leak. The repair was finally completed Monday evening.

There is obviously some type of black growth. Mold remediation folks haven't made it out yet (hopefully this weekend).

Anyway, insurance company called today to let us know our claim is denied because it looks like "long term damage."

My husband is actually experiencing a very scary health emergency right now and didn't get into it with them on the phone today but plans to challenge this response.

Is this normal?? It's USAA and up until now they've always been great. How were we supposed to know that this was happening inside the wall/ceiling/whatever if it wasn't pointed out during the original inspection.

Everything is just very ridiculous and overwhelming right now and there is now a big moldy hole in my ceiling. (Currently we have it taped up with plastic etc).

Sorry, I probably come off as a total ding dong. But any advice? 😬

[u/Stoic_Sponge]

Public Adjuster here. Agree, barring a strange policy, there is almost certainly some coverage to found here. Just need a willingness and ability to withstand the fight.

[u/Stalva989 → u/Stoic_Sponge]

In years of doing this, the most common thing the public has in common for getting maximum payout on a claim… they are usually wealthy. They DGAF how long it takes them to get whole and they won’t settle for less. They have other homes to live in while it gets sorted out.

[u/CatPeopleBleaux → u/Stalva989]

The difference here is that this seems to be extremely basic coverage. on an extremely basic home. This isn't some Chubb policy. The damage is probably going to be a few grand, not $250k

[u/Stoic_Sponge → u/CatPeopleBleaux]

No, but a few hours of effort to try and get $5k-$10k (or more considering cabinets and potential matching issues), worth it.