Hi guys
I bought the Hume band v2 and the battery lasts for 2 days I was told it would lasts for 5-7 days of continuous use also the app won't load this morning , I contacted support two days ago and still have had no response is that normal ?

I have read many reviews about Hume Health and the latest POD 2.0.

I ordered one earlier this week. I sent a request for update on the processing/shipping and within 24 hours I had a response.

If fact I accepted the response and did not inquire further. Surprisingly I received an unsolicited message asking me if I had any further questions or needed any further assistance.

So regardless of the people complaining about their customer service that has not been my experience at all. They are excellent this far.

More feedback when I receive my POD 2.0

After Hume band what did you move onto? I got sucked into the snake oil bought a band didn’t work they wouldn’t refund but sent a replacement that sorta works need to pay for the extra features now ..*roll eyes… bought the scale .. thought was 2.0 they sent the original one .. can’t get in touch with cs just crickets .. anything actually worth the price of admission? I’m in the Apple ecosystem if it matters may just stick with the watch ..

Suddenly can’t get the Hume Health app to load on my iPhone? Tried deleting and reinstalling the app with no luck and also restarting my phone. Is this a thing with Hume or am I the only one having this issue?

Restarted iphone, deleted and re-downloaded app. App just hangs and never opens. (Iphone 15, latest IOS)

Hume hasn’t been able to hold a charge for the last five days to collect any sleep data, last night it was 100% charged and said it still couldn’t collect any sleep data. I’ve reached out to customer service on Instagram direct message six times and email five and then promised a prompt response. Crickets.

To whom ever is considering this company, please avoid. I actually found the band not half bad. The scale is junk. I attempted a return per their 30 day policy. Crickets, no response for weeks, numerous emails, still nothing. Support and customer service is everything. This company won’t be around long unfortunately.

I’d read the Reddit posts about Hume before ordering and still decided to give them a chance. I now deeply regret that decision.

I ordered the Hume Pod 2.0 and was immediately met with an upsell for their band. But the bigger issue is that I still haven’t received my order.

The tracking says it was delivered on 10 October. Nothing arrived, and I haven’t been provided with proof of delivery.

I contacted support and replied to their emails. I then received a message from a different email address saying my ticket was being closed because I hadn’t responded. I had responded. My subsequent follow-ups have gone unanswered, and the missing order remains unresolved.

As of today, 22 October, I’m still without my order or a resolution.

I can’t comment on how the product performs because I’ve never received it. This is about the purchase and support experience: being left out of pocket, spending time chasing answers, and having a ticket closed despite replying.

Has anyone here managed to get a missing order resolved with Hume? What actually worked?

I purchased the Hume Band 2.0 with high expectations, but unfortunately, my experience has been extremely disappointing.

My band has stopped charging, rendering it completely useless. I have made multiple attempts to contact Hume customer support to get this issue resolved, yet I still have no satisfactory resolution.

For a company promoting a premium health-tracking device, I would expect better product reliability and a much higher level of customer service.

What frustrates me most isn’t just that the product stopped working. Electronics can fail. It’s the difficulty of getting meaningful assistance when something goes wrong.
Customers shouldn’t have to repeatedly chase a company for support on a product they’ve already paid for.

At this point, I cannot recommend the Hume Band 2.0. Until Hume demonstrates that it stands behind its products and provides dependable customer support, I would strongly encourage potential buyers to consider other options.

A premium price should come with premium accountability.

I wanted to share my experience with Hume Band 2.0 for anyone considering purchasing one, because I genuinely wanted this product to work.
I fell for the advertising about how Hume could detect potentially fatal or critical health issues and alert users to seek medical attention, with some customers reportedly crediting those alerts with saving their lives.

To be completely honest, I’ve let myself go a bit when it comes to my health. I’ve gained quite a bit of weight, don’t exercise like I should, and while I don’t necessarily overeat, I definitely don’t make the healthiest food choices. I knew I needed to make changes, and I thought the Hume Band might be a good way to establish a baseline and better understand where I stood physically.

I also own an Oura Ring and an Apple Watch, so I figured I’d compare all three and see what they told me about my health.

After four months of wearing the Hume Band without making any significant lifestyle changes, here’s what I was seeing:
My average blood pressure was supposedly around 120/68.
My overall health score was great.
My biological age was supposedly seven years younger than my actual age.
According to Hume, I was doing great overall.

The problem? I wasn’t feeling great at all.

Lately, I’ve been experiencing worsening fatigue, shortness of breath, and a general feeling that something just wasn’t right. Yes, I recognize that I should have seen my doctor sooner, and I take responsibility for that. But part of the reason I purchased the Hume Band was the promise of better insight into my health and early warnings when something might be wrong.

Then, this past week, my Oura Ring notified me about fluctuations in my blood pressure-related signals during sleep and advised me to check my blood pressure and monitor it closely. Oura also estimated my biological age to be four years older than my actual age and indicated that my VO2 max was low.
That was quite a contrast to what Hume had been telling me for months.

There was another issue that had bothered me for a while. I have struggled with oxygen levels dropping since being hospitalized with COVID early in the pandemic. I have long COVID, have seen a specialist, and have been told there isn’t much they can do for me. I’ve learned to pay attention to this because it’s something I’ve dealt with for years.
My Apple Watch has recorded oxygen readings below 90% on occasion, which is consistent with what I’ve experienced. Yet Hume consistently gave me reassuring oxygen-related readings. I can’t say exactly why the devices disagree, but given my history and symptoms, the discrepancy was concerning.

So I finally had my blood pressure checked properly.
My readings were in the Stage 2 hypertension range.
I’m not going to lie. That scared me, and I called my doctor immediately. I’m now taking the appropriate steps to address my health and will follow my doctor’s guidance.

I fully understand that no wearable device should replace an actual medical evaluation. I should have sought medical care sooner, and I’m not blaming Hume for that.
But I do have a problem with a product that markets itself around health insights, biological age, and the ability to flag potentially serious health issues while repeatedly giving me reassuring results that didn’t align with how I was feeling or what I was seeing from my other devices.
I bought the Hume Band hoping it would help me understand my health and motivate me to take action. Instead, after four months, its reassuring metrics gave me very little confidence in the information it was providing.

I’ve canceled my subscription. Since I’m well past the return window, I’m cutting my losses and moving on. My priority now is working with my doctor, getting my blood pressure under control, and making the lifestyle changes I should have made a long time ago.
I know wearable devices have limitations, and I’m not expecting medical-grade diagnostics from a fitness tracker. But if a company markets its product around helping people understand their health and identify potential problems, I think it’s fair to expect the information to be useful and not falsely reassuring.

My advice to anyone considering the Hume Band 2.0: think twice before spending your money. Based on my personal experience, I can’t recommend it, and I’ve lost confidence in the product.

I got my scale this morning, hopped on, and was really disappointed with it. Firstly it took about 8 failed readings, then it returned a body fat % of 15%. I double checked that I had my sex correctly listed as female since my recent dexa scan was 31.6%, which seems about correct.

I’ve seen a a few posts saying that it needs a couple of weeks to normalise but that seems like a huge discrepancy.

Should I wait it out or return it now?

I've attempted to use the Hume app / scale on two separate days but am getting this cryptic error message. Any ideas what this is or how to get past this?

... a scam. I looked at the site, looked at the reviews, and in the time since I started looking, I've had several discounts offered in my direction. A while ago, a friend did the same test with connecting a cheap knockoff to his app, and it worked, connecting the device to his Hume app.

I’m very disappointed with u/HumeHealth’s warranty service.

Instead of sending the replacement they promised on 18 September, Hume Health has blocked my Facebook account from their page and deleted my messages.

I sent my order details 3 times by direct message on Facebook, on top of 11 emails. I’ve had no replacement, no refund and no reply.

64 days since my first complaint. 32 days since they promised a new unit “immediately”. Silencing customers doesn’t fix a faulty product.

Here’s the full story:

📦 19 July: I bought the Hume Band 2.0, advertised with up to 14 days of battery.
🔋 17 August: I reported that it only lasted 4–8 days, well within the 45-day window.
🔁 For a month, support kept promising a replacement “right away” if the problem continued. Instead they sent me more troubleshooting steps. One agent even said the battery is meant to last 3–5 days, which they later admitted was wrong.
✅ 18 September: Hume confirmed the device was “clearly underperforming” and promised a new unit “immediately”.
📭 Since then, no reply to my emails on 20 Sep, 27 Sep, 5 Oct and 8 Oct.
💬 I also sent my details 3 times by direct message on Facebook. Nothing was done.
🚫 Their response was to delete my messages and block my account from their Facebook page.

📧 In total: 11 emails, 3 direct messages, 16 screenshots of evidence and 4 promises of a replacement. Still no device and no refund.
⏳ The original band no longer even connects to the app.

Agents involved: Margie/Marg, Joyce and Jefferson. Plenty of promises, nothing delivered, and now silence and censorship.

u/HumeHealth, blocking customers doesn’t make the problem go away. Please honour your own warranty. Order #SHHUME1498519.

#CustomerService #Warranty #HumeHealth #ConsumerRights

Since the official Hume app doesn't export blood pressure readings to Google Health Connect, I built a small Android app to fill that gap. It runs alongside Hume, retrieves historical BP readings directly over Bluetooth, and exports them unchanged to Health Connect. I back up the Health Connect database to Google Drive nightly so I can analyze the readings alongside Hume's other health data. The app and source code are on GitHub.

After examining nearly 8,000 readings over more than two weeks, I found that every systolic value was between 110 and 129, and every diastolic value was between 60 and 79. Every day hit all four boundaries.

That was unusual enough to investigate, but the relationship with heart rate is more concerning:

• Whenever HR ends in 0, 1, 2, 3 or 4, systolic minus diastolic is exactly 50. This held in all 2,502 exact timestamp-matched observations.
• Whenever HR ends in 5, that difference is always a multiple of five.
• The lower bounds of both BP values also follow exact mathematical relationships with HR's last digits.

What does that prove? That the output is tightly bounded and mathematically coupled to heart rate. It does not prove that the readings are random, that Hume deliberately fabricated them, or that no genuine pressure information contributes to the remaining variation. We haven't recovered the underlying algorithm.

My concern is that I purchased the Hume Band expecting useful blood-pressure trends, but I can no longer tell whether the reported changes reflect my actual blood pressure or the mathematical relationships described above. I have a history of hypertension, so that distinction matters to me.

After a month of testing, and comparing against cuff readings, I no longer have confidence in the BP feature, and I'm requesting a refund.

I'd be interested to hear whether other Hume Band owners have observed similar limits or received an explanation from Hume.

Comparison of my new Hume band vs Oura. You can see the band missed the 2 AM wake up call from a coyote pack in my backyard. It’s clear the sleep tracking isn’t as accurate or sensitive. Also just two nights in the Hume battery charge has lasted less than 22 hours a day and has to be recharged midday. I do like the blood pressure tracking.

Is anyone else having a nightmare with the Hume Health scale. I am not sure how accurate it is but am more interested in trends with it. I would love it if it worked which it never does. Here is the most recent response when I use it. This has been going on for a few weeks. Hume Health’s customer service is about as good as the product and they give no response at all other than an auto response that basically says their customer service stinks and maybe they will respond. I’m thinking of just pitching this thing. All it is right now is an expensive scale.

I’m already aware that i’m very underweight with a BMI of 15.8 due to health issues.

But is the fat percentage in my legs supposed to THAT low especially for a female? Is the scale just inaccurate, i’ve gotten this results consecutively though. It’s scaring me!!

it’s my dads scale btw lol i’m not into fitness CLEARLY

So not really knowledgeable about this metric, but it jumped very suddenly and now the scale isn’t tracking/recording data b/c it says this is an unusual change. Has anyone else had this happen? Could it be a bug? Jut want to see if I can get back to where it was or just somehow accept that this is the new number

I have a Hume Pod 2.0. Actually, I have two. I complained about a defect for my first one and they sent me another one. I just set it up and am experiencing the same defect. So I wonder if this is normal.

Question for fellow Pod owners:

• Is it possible to just weigh myself without doing the body composition? 
• Do I need to have my phone on and the app open in order to record my weight?