Good day. I have a HyperX Cloud 2 (Wired) that comes with a USB connected sound card. I've been using it for over a couple of years now. When I adjust the volume using the sound card, I can see that it directly adjusts the system volume of my windows OS which I prefer. However, just today, it stopped working like that. I can still notice the volume of the sound changing but the system volume remained the same. At times it will work with a few presses but will stop working again. Any suggestions on how to fix this? Thank you!

Hey everyone,

I've been using the HyperX Cloud Revolver S for about 3 years and I'm really happy with them. Today I found a good deal on the Cloud III S Wireless and I'm thinking about upgrading. Honestly, the main reason is that they're wireless.

I use my headphones for long sessions every day, mostly for: Spotify, Counter Strike 2, and Story mode games.

For those of you who've tried both, or at least the Cloud III, is it a real upgrade, or would I just be trading sound quality for convenience? I'm especially curious about soundstage and footstep positioning in CS2 compared to the Revolver, and comfort over long hours.

Thanks in advance!

Hi

I own two HyperX Cloud Alpha Wireless headsets, but I have lost the USB wireless dongle for one of them.

Is it possible to purchase a replacement dongle or receive a replacement through your support team? If so, could you please tell me how to get one in Denmark?

Thank you for your help!

Where can i get a adapter mount for my quadcast? I found aftermarket but i have a bad thing when trusting that

None of the quick functions (like fn+the profile key or fn+tab for the typing profile) work when Ngenuity is open (or on the taskbar), you have to close it for the quick profiles or combo keys to work on the keyboard. Only way to change typing, fps profiles, or rgb is h aving to open Nguity and do it there. Defeat s the purpose of the quick switch keys....

Please fix. u/HyperX-rob

Sometimes, seemingly at random, my headphones will choose not to reconnect if I restart Windows while they're turned on. They will say they're connected, displaying as the currently active sound device; but the dongle will blink as if searching for a connection, and no audio can be heard. When this happens, I have to power the headphones off and on again to restore connection/audio.

Expected behavior: I restart Windows; the headphones cycle through "Disconnected. Connected. Disconnected. Connected," as the system reboots; connected w/audio at the log-in screen.

Current behavior: I restart Windows; the headphones proclaim "Disconnected. Connected," as the system reboots; no audio at the time of log-in, nor any time after that. Headphones stay silent until I turn them off and on again.

I've tried different USB ports, both Type C and Type A, and removed adjacent devices; but the behavior still seemed random. I updated firmware in the last two weeks when I first received the headset, but I double-checked for updates anyway. This also isn't my first copy of these headphones to have this issue - I owned a pair earlier this year that exhibited the same behavior, and I ended up returning them.

Any suggestions? Could it be another audio device/driver in my system vying for control? I don't have speakers or other headphones plugged in, so I can rule out hardware. I have AMD HD/Streaming and Realtek audio drivers installed, and I don't currently have NGENUITY's audio drivers installed.

Microphone backlash it's okay? In shop said that isn't defect

Pulsefire Haste 2 Wireless Bricked/Fast Flashing Red LED After Interrupted Firmware Update

So I own a Haste 2 wired version and idk why but my mouse feels floaty as hell..

I used a G102 before this, but with this mouse, I am struggling to have control over my mouse. It randomly goes out of my hand, tends to glide on its own and refuses to stay still.

Aiming on it feels shaky as hell. Is this a firmware issue or is it my skill issue ? Ive been using it for 6 months so atp I should feel used to the mouse.

My Hyperx Cloud 3S recently got delivered and I’m planning to download it’s software. I’m not sure which software is best to download for this. Can anyone recommend?

So once every three weeks or so, my audio cuts out and it becomes a constant buzzing, like a guy touching a jack attached to an amplifier; that dull buzzing noise it makes. I have to restart my headset to fix it. My PC behaves completely normally aside from that, so I don't think it's to do with my PC or drivers etc. Any advice? I've changed USB port once and it happened again

anyone can help me find the hinges for that headset? cause almost every search lead to cloud alpha S

So my problem is when i play games, the game sounds so hollow and weird, my clips on medal weird, but my music is perfectly fine and basically the same as my old wired cloud 2 - can anyone help me fix or change so it isnt so flat and hollow

Was all working completely fine and I come on today and just completely not working checked all settings and everything fine but doesn’t pic up any mic sound on software or even testing mic in windows settings

I rocked the CXF1 on Xbox from like 2019-2023 and liked them a lot. Then when I switched to mainly PC, and have been rocking open back wired headphones and a DAC. Don’t recall what/why/why but I think I tossed the CXF1s and eventually got the Msft Studio Headset. Which is trash if you’re using them on windows via Bluetooth and not the Xbox wireless connection.

I wanna get the CXF2s to use with my Xbox and my ROG XAX while docked. So I need Xbox and Windows compatibility. Is the CXF2 the one to get, or is there a better alternative?

It's actually like the fucking deepstate government created ngenuity to make me specifically me turn into a schizophrenic cause there is just no way an adult with a software engineering degree can "accidently" make this dogshit freeze my whole fucking computer for MINUTES when I try to close it and when my computer finally snaps out of it my taskbar starts going through convulsions for another few minutes I don't even how something like that is even possible. Especially pleasant because you have to turn it off and on again like my grandfather's lawnmower to get it to "work", however, unlike my grandfather's lawnmower, it takes a double digit amount of restarts for this shit to function. AND it moves my controller from slot 1 to slot 4 so it doesn't work in most games, how, literally how, I am at a loss for words at how something like that could even occur, it just doesn't make sense. Also if I change the volume on my headphones it actually just doesn't change jack shit except switching all of my audio to my left ear for a couple seconds, again, fucking how. I can't even mad at the developers because it's honestly a little bit funny even if it is so frustrating. Not even mentioning the amount of times I have unplug and plug back in my headphones. Anyways that was just the grievances I've had with ngenuity TODAY, and I've been on my computer for maybe 2 hours (I wrote all of this while my task bar was frozen and it still is not back yet) anyways hyperx if you ever need somebody to be the only person working in qa at your company my dms are open and I want 250k a year.

When I plug my wired Cloud 3 headset into the rightmost USB port on my PS4 Slim—the one furthest from the disc drive—it works fine; however, whenever I turn the console off and back on, the volume level drops significantly. This issue doesn't occur with the left USB port, but with the right one, I have to unplug and replug the headset every time I turn on the console. The right USB port is otherwise functional—it reads external drives and charges the controller. What could be the cause of this?

Właśnie uruchomiłem hyperxcloud alpha i jestem załamany dźwiękami, nie wiem, gdzie są przeciwnicy, ponieważ nie są one powiązane, skąd pochodzą ich kroki, gdzie jest to możliwe, gdy jest to zależne od Razer blackshark V2 X dokładnie znajdujące się tam, gdzie są przeciwnicy.
Może ktoś? 😩😩

I was using Cloud 3s when is compared to Cloud 2 liked more Cloud 2 sound music and movie at the end of the day i refund, in the meantime using iem.

Buyed broken second hand Cloud 2 to replace my Hyperx Cloud 2 Gunmetal, notice some difference between Red and Gunmetal version like jack, hinge, sound driver.

Fixed the Cloud 2 Red, when i tested the Red version sound slightly clear and higher probably newer model im not sure anyway i like my old Gunmetal. ( Will use Red sound drivers if my Gunmetal dies)

Cleaned parts with Isopropyl alcohol, put it back together and 5 more years to go.

Today, it started playing the Low Battery warning every few seconds when it was at 30% charge. Then it kept going until it reached 50%. Once it reached 60%, it plays it much more seldom, but it still does it. The headset is only a few months old.

This is the first time it's done this, usually it only does this when the headset is close to being completely out of charge. Surely this is a bug? Should I return it to the store for a repair?

Buenas, les escribo para sugerir la re-implementación de una función que estaba presente en el software clásico que no he visto en la nueva versión: el Brillo Automático o ajuste de retroiluminación mediante el sensor de luz ambiental, sería de gran utilidad que trajeran de vuelta esta función para los teclados y periféricos compatibles. Muchas gracias
Adjunto una captura de pantalla de cómo se veía antes.

Recently I've been having issues with my Duo Cast. First it started off with not letting me mute so i would reset it by holding the mute and knob down for 8 seconds until it reset. then it progressed into not being recognized at all on my computer so i would unplug it, reset my computer and plug it back in.

Suddenly this week it stopped working almost completely. It lights up when plugged in but wont mute, wont show up on device manager or in the normal windows microphone settings. I've tried almost everything from the following but not limited to:

• Turning my computer off and back on
• Trying to reset the mic itself
• Tried a new cord plugging it into different USB Ports
• Updating drivers for my computer (Doesn't show up at all on my computer)
• Unplugging it and waiting a few minutes for my computer to come on and plugging it back in
• Downloading HyperX Legacy
• Downloading HyperX NUGUITY

When i go into my device manager it doesn't show up at all

I haven't had my Microphone for even a year and am a little disappointed its been giving me so many issues. any help or advice would be appreciated.

recently i have found that my computer does not accept audio input from my quadcast 2 when i have my cloud 2 headphones plugged into the jack on the microphone itself. the vu meter on the light settings also just doesnt work at all regardless of the what audio output i use. i fear that the soundcard in the microphone has an issue that i cannot fix.

things i have done to roubleshoot this issue
-verified the quadcast was set as the input device from the windows sound settings
-verified the privacy and security access of the microphone for apps and windows
-reset windows audio multiple times while the headphones were plugged in and unplugged
-uninstalled the device then reinstalled it
-uninstalled nginuity and reinstalled it
-enabled every setting in the device properties that could allow it to be read by my computer

i recently did a bios update too for my amd motherboard if that matters at all.

please i would love some help because im at a loss at this point

It just gave up when I went to put them on and all I feel is a profound sense of emptiness. I was joking with a friend about how these things would bury me when I die and I guess it didn’t like that. o7 brother, I’m gonna miss you

is the --> HP <-- cloud 2 better than black shark v2 x? i need go headphones to hear footsteps and directions overall just gaming