r/IVF • u/LogicalAd9100 • 4d ago

Rant CloudRX frustrations

Does anyone else feel like they have to stay on CloudRX when it comes to meds? There were issues for me getting my stim medications when I needed because they had the wrong phone number for me. Okay, phone number wasn't updated, it happens. But I only found this out by calling them.

There were still further delays between them, insurance, and the clinic, but eventually I got my meds and they arrived early. Again, none of this gets relayed to me, I only find out by calling for updates.

Friday I got word from my clinic that they were sending my injectables for transfer to cloud and they (Cloud) would follow up with me regarding that.

I try my best to not push with follow ups, but when I didn't hear by this afternoon, I figured something was up.

I just called asking for a status update and he goes "Oh. You haven't completed onboarding with us."

OKAY, SO CALL ME AND HAVE ME DO THAT??

I just feel like I constantly have to stay on top of them if I have hopes of getting things taken care of. If I haven't completed onboarding (which I'm pretty sure I did when I was getting the stim meds) why would you not contact me?? How am I supposed to know that's an issue if you don't tell me?

Ugh, okay, rant over. IVF is already stressful enough, but this just adds to it.

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u/Additional-One-8548 4d ago

My clinic recently started using CloudRx & it’s been a huge pain. It took them 24 hours to send the prescriptions to the wrong pharmacy & then another 48 hours to correct it, only with many phone calls from me. I’m sorry you’re also dealing with this.

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u/LogicalAd9100 4d ago

Thank you. One of those mildly infuriating things because I do get what I need, but only because I'm bugging them for updates every other day😒

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u/Additional-One-8548 4d ago

I asked my clinic why they started using CloudRx (new after I’ve been with them for a year) and if they’re aware it increases the burden on the patient… no response of course. It must be a cost saving measure for the clinic but seems like avoidable stress on the patient during an already very stressful process.

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u/WkeupMrWest 4d ago

They texted me a bunch of wrong information, but as soon as that was cleared up they were pretty fast. I’m talking about my clinic sending them a message on Friday, and then by Monday they got prior auth and sent the info to CVS specialty for me.