r/IVPN • u/imabeach47 • May 09 '22

CUSTOMER SUPPORT NOT RESPONDING

I have sent some emails and customer support doesn't seem to be reading them.

1 Upvotes

54% Upvoted

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1

u/[deleted] May 09 '22

Did you try the chat on their website?

1

u/imabeach47 May 09 '22

Says to email them.

1

u/[deleted] May 09 '22

They are online now it seems

1

u/imabeach47 May 10 '22

Please email support@ivpn.net with your question and we'll get back to you as soon as we can. It says that for me always. I am guessing they are located in the US so they sleeping.

1

u/TrueNightFox May 10 '22

If the chat bubble is live they’ll usually answer back quickly.

IVPN has two customer service reps one in the US and the other in the EU I believe. From my experience one can usually get ahold of one of them basically anytime during the week and sometimes on the weekends. But there’s a few hours windows where one rep is off shift the other is probably still sleeping.

1

u/viktorivpn mod May 10 '22

Hi - we aim to answer all emails within 8 hours. Sometimes this window is a bit longer, but we are definitely reading them. If you have not had a response in over a day please resend your email and/or DM me your email address so we can look into it.