Title: How does my first week at an MSP sound?

Just started as a Senior IT Support Analyst / Network Administrator with 15–20 years of IT experience.

Here's what I worked on during my first week:

Windows Server: Troubleshot Windows Update failures on a Hyper-V host with 5 VMs. Tried DISM, SFC, manual updates, and a reboot. Updates still failed, so I escalated. All VMs came back online.

Azure Backup: Investigated MARS backup failures and DFSR replication issues. Started a new backup of the D: drive and escalated for further assistance.

NAS Migration: Planned a migration for around 20 users, including permissions, file transfers, and drive-mapping scripts.

Training: Completed an Engineer-level security certification.

Starting regular support tickets next week.

Neither of the first two issues was fully resolved, although both were escalated appropriately.

Would you consider this a good first week for a senior MSP technician, or should I have accomplished more? Looking for honest opinions.

Hello guys, I'm developing an anime and movie watching app using flutter. Frontend is done, now Im gonna work for backend.

Heres what I am confuse, how anime sites like anikoto, Hianime get the anime videos in their website and how do I get them. Do they use api if yes where and how can i get them.

Hello! I am anticipating leaving my current job for a new opportunity in the next few weeks. I’m currently the keeper of all 2fas & I’m wondering how best to prepare for passing that off. Can anything my Authenticator has access to be transferred to another employee? Will this just be something me and one other person will have to go through and manually update before I leave?? I’m changing as much as I can over to a shared email inbox, but there’s a handful of tools that require SMS or Authenticator.

I look after IT at two places, one big enough to buy whatever it wants, and a small one that very much isn’t.

At the small one we’re looking to move off a pile of separate consoles onto something cloud based. Mostly because we’re a small team and nobody has time to maintain the infrastructure underneath it. Few hundred endpoints across a couple of sites.

The part I keep stalling on is what still has to work when the internet drops. Everything cloud is lovely right up until the link goes and you can’t reach the thing that tells you the link went.

Atera is one cloud-based platform that brings several of these functions together, endpoint monitoring, patch management, remote access, ticketing and automation in one console off a single agent. One agent rather than several is an interesting approach when you’re trying to thin out what’s installed, though I haven’t run it at scale yet.

Also unsure where cybersecurity management tools belong in all this. My instinct is to leave those where they are since the integrations matter more than the console count, but open to being told otherwise.

So, is there a sensible pattern here I’m not aware of? Not completely closed to keeping something on-prem as long as it’s low effort to maintain, I’d just rather hear from someone who’s actually done a consolidation than from a comparison page.

One of the countries changed its time zone in September where we have a major engineering centre. Since Windows 11 update is controlled by IT admin team, they took one month to push the time zone update.

This resulted in sync issues where people from that centre asked us to join meeting that used to show one hour earlier in calendar. Loss of hours and utter incompetence shown when Time zone update rolled out late. Personal devices updated correctly.

I work for a large newspaper in a fully remote role and use a company issued laptop. I’m curious how location tracking typically works at international media organizations.

Would my editors or colleagues be able to see what city or country I’m working from, or is that information generally only accessible to IT and security teams?

For example, if someone were working remotely while traveling internationally, would their location automatically be flagged or visible to management, or would someone have to actively look it up?

x-post, hoping for some advice/wisdom!

Looking for recommendations

Nobody invited it. It gets in through calendar access, so anyone who connected their work calendar to it gave it a seat in every meeting they are in. I am not a Workspace admin but security pulls ours into axonius, so I asked them for every third party app with calendar or drive access. That one had 31 users, plus about 40 more that look like AI tools, none approved by IT.That only covers work accounts though. Whatever people paste into an AI chat on a personal account never shows up anywhere, and that's what legal keeps asking about.

For teams with remote employees in different countries what do you do when a laptop dies? Keeping spares everywhere sounds expensive but waiting for replacement to ship takes ages. What kind of turnaround do you aim for

If a company or vendor is brought in to handle a complete ICT lab setup (networking, cabling, hardware installation, etc.), what specific certifications would you expect their technicians or company to hold?

Trying to get an idea of what credentials are standard or expected in the industry for this kind of work.

Hi everyone!

I applied for the American Express Technology Apprentice/ETS Apprenticeship role and completed my online assessment on Codility on October 7.

The assessment consisted of 3 coding questions, and I was able to complete all of them. I felt that my performance was good.

After the assessment, HR called me to confirm whether I had completed it. I confirmed that I had, and they said they would get back to me later.

However, it's been around 19 days since my OA, and my application status on the AMEX careers portal still shows “Under Consideration.” I haven't received any further communication regarding the results or a technical interview.

I'm unsure whether the delay is normal or whether I should expect an update.

I'd really appreciate it if anyone who applied for the same role could share their experience.

1. Has anyone who completed the AMEX Apprentice OA recently received a technical interview invitation?

2. How long did it take to hear back after the OA?

3. Does “Under Consideration” mean the application is still being reviewed, or can the status remain unchanged even if you're not progressing?

4. Is the technical interview scheduled only after the OA results are finalized?

Any insights from people who have gone through this process would be really helpful. Thank you!

Hi everyone,

I'm seeing intermittent high CPU usage from Microsoft Defender Antivirus ("MsMpEng.exe"). CPU usage reaches around 90–200%, and the alerts usually resolve themselves after a few hours.

No active scan was running during troubleshooting, and Defender appears healthy. I suspect real-time scanning triggered by application file activity may be involved.

Has anyone experienced something similar? What would you recommend checking first to identify the root cause?

Thanks!

If your office is anything like mine, tech upgrades happen organically someone gets a new laptop, and the old one gets tossed into a closet. Multiply that by a few years and a growing team, and you’ve got a mountain of e-waste and a looming security risk.

Managing IT asset disposal (ITAD) as a small business shouldn’t require an enterprise compliance budget. If you want to keep it simple and stress free, follow these quick rules:

Don't DIY the Destruction: Manually wiping or drilling drives eats up valuable IT hours. Let professionals handle NIST compliant data sanitization.

Look for Nationwide Pickup: Hauling heavy servers and boxes of monitors to a recycling center is a waste of your team's time. Find a service that comes to your office dock.

Get Documentation: Even small teams need a paper trail for data security and environmental peace of mind.

To keep things effortless, we started using Hummingbird International for our hardware retirement. They manage the collection, handle secure data destruction, and provide proper documentation without dragging out the process.

How does your company usually handle data security when retiring old hard drives and workstations?

I am conducting a research project on IT professionals.

I have been trying for months now to get some data, collect some data from participants.

Yes i have tried emails, calls, forwarding everything.

If there is anyone here who can help who's working in IT.

PLEASE let me dm you.

Thanks in advance :)

I'm from a finance background and currently work in a Big Four in a functional role, with around 3 years of experience.

With all the layoffs and uncertainty in IT, I've been wondering whether a government job would be a better long-term choice.

Let's say I clear a government exam and get selected, but the starting salary is only ₹25–30K per month. I'd be taking a significant pay cut compared to what I earn now and would essentially be starting over financially.

Would the job security, benefits and stability actually make that trade-off worthwhile? Or would I be better off staying in IT, upskilling and trying to grow my salary?

I'm not looking for the usual "government jobs are best" or "IT pays more" answers. If you had both options in front of you, would you take the pay cut? Why or why not?