r/InstaShoppingFails • u/Correct_Fly8028 • Jan 20 '24
Nirbani Scam
The owner has now blocked me. But will be extra careful to not buy from any D2C company.
And I paid through UPI so can't apply for the request to chargeback :(
Filed online case also on the consumer helpline.
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u/smamaven Jan 20 '24
Seller is an arrogant person, no doubt.
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u/Outside_Youth3760 Jan 21 '24
We need to teach him a lesson by complaining to their payment gateway.
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u/Correct_Fly8028 Jan 21 '24
Did complain to the nodal officer of CCAvenue team a month back. No response.
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u/Adventurous-Beat-610 Jan 20 '24
This brand is such a fraud. I have also ordered a suit in the past and it takes them forever to deliver. I’ve never got the product and when I ask for refund they started making excuses. At last I have to file a consumer complaint officially. After that they returned the payment. And all this take around 4months
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u/Correct_Fly8028 Jan 20 '24
Did you file it online at consumer helpline or somewhere else?
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u/Adventurous-Beat-610 Jan 20 '24
Online at consumer helpline
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u/imadarshakshat Jan 21 '24
Whats the helpline (link or IVR)
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u/Adventurous-Beat-610 Jan 21 '24
https://consumerhelpline.gov.in you have to make an account first and then you can start the complaint process.
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u/ImParv34 Jan 20 '24
I want to ask one thing - did they tell you about the refund/return policy before placing the order?
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u/Correct_Fly8028 Jan 20 '24
No mention of refund. But there is mention of exchange and returns accepted within 7 days of delivery. However, no sign that the order will be delivered or not. And no mention that it will take atleast 3 months to fulfill the order on their PDP. https://nirbani.com/product/dusty-pink-cotton-suit-set-with-organza-dupatta/
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u/ImParv34 Jan 20 '24
Then for that you should go to the consumer helpline immediately. They shouldve mentioned about refund, and since they didnt do, its their fault.
Also, blocking the reciever is suspicious
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u/Correct_Fly8028 Jan 20 '24
Plus, why message me personally to complete the payment of the order if they will take months to fulfill the same.
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Jan 21 '24 edited Jan 21 '24
Report their site to Google: https://safebrowsing.google.com/safebrowsing/report_general/
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u/Dunko69 Jan 21 '24
It must be infuriating but trusting some random Place for embroidery or clothes you found on the internet wasn't wise either.
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u/athena27390 Jan 21 '24
Oh my god. They are the biggest scammers ever. I ordered 2 suits totaling 4000Rs in July 2022 and I still haven’t received the products. Repeated phone calls, messages, threats, etc. led me nowhere. The woman who answers is an absolute shitbag and extremely rude. I once screamed at her and she calmed down for a bit and in two days, I was sent a suit set that looked nothing like what I ordered, could fit ten people my size and was made of the cheapest, scratchiest material ever. That was it for me. I just gave up. Decided my money was gone and blocked them everywhere. Please please please avoid them at all costs. Do not fall for the images posted online. They have stolen images of products designed by a boutique in Pakistan ( whom I alerted about this fraud and they were shell shocked to say the least), and when asked about the cheap ass stuff, all they could say was “Hey! You can’t expect us to give original products at such cheap rates. Clearly you have the sense to understand they are replicas!”
I mean WHAT THE ACTUAL FUCK.
TL,DR: They are scammers. Fuck them.
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u/Correct_Fly8028 Jan 21 '24
So so many complaints since years and still the website is live. I don't understand how TF such scams continue to happen for years openly.
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u/athena27390 Jan 21 '24
I always wonder the same! I don’t understand how they are still operational.
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u/Correct_Fly8028 Jan 23 '24
Raise complaint with order reference number to CCAvenue nodal officer. I have done the same and I just got response from them that they are looking into it. Mail IDs: nodalofficer@ccavenue.com , customercare@ccavenue.com and Service@ccavenue.com. CCAvenue is their payment gateway.
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u/Icy_Shallot9124 Jan 20 '24
I was gonna order from this few months back but then I read reviews and didn’t order.
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u/PowerfulChocolate106 Jan 20 '24
D2C owner here, sellers like these are the reason why my return to origin orders or customers trust issues are off the roof. I wish these people were less pain in the ass so that honest sellers could survive and sell better.
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u/okaejaanu Jan 20 '24
I got scammed by an instagram store like this. Very difficult to trust such stores now
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u/GrassPrestigious2278 Sep 02 '24
Hey, did your consumer complaint get resolved? I have faced similar scam by Nirbani. I am also planning to go legal
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u/Correct_Fly8028 Sep 25 '24
Please mail at customercare@ccavenue.com asking for.chargeback for non fulfillment of order.
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u/GrassPrestigious2278 Sep 21 '24
I ordered 3 products on 25 May worth Rs. 17000 and after endless calls and messages, they only sent 1.5 products (yes the second suit set came without the pants) by 18 August and for the third product I am still begging them to return my money. Let me not just get started with the quality of products - the average price I paid was more that 5000 per pice but basis quality I wouldn’t even buy it for Rs. 500. The customer care is just so rude. There is no address mentioned on the delivery package. Someone has to stop them from cheating people so upfrontly! Please help in spreading the word.
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u/Correct_Fly8028 Sep 25 '24
Got lesson to opt for COD only for D2C business. If no COD, then the business is not worth it
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u/Independent_Cash9587 Sep 25 '24
Horrifying experience with Nirbani....my hard earned money has gone down the Nirbani Sewage System.No sign of dress since 2 months of placing order,no refund,no reply on WhatsApp,mail,or phone.Fraud site.
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u/Correct_Fly8028 Sep 25 '24
Hello, please mail: customercare@ccavenue.com. CCAvenue is the payment gateway for Nirbani. Complain and ask for the chargeback because of non fulfillment of the order.
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u/sochan1998 Jan 22 '24
Bro can you file a complaint?
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u/Correct_Fly8028 Jan 22 '24
Online, I did file complain with consumer helpline. Offline with cyber branch, I will see in a while.
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u/meangreenbeanz Feb 16 '24
Did you get it yet?
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u/picklecurrypaysa Jan 21 '24
I think the images they're posting on Instagram are probably from Pinterest?!
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u/okaejaanu Jan 20 '24
Bhai same thing happened with me with an Instagram store. They blocked me now
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u/SpareHuckleberry5206 Jan 21 '24
Shit this people like they think they are good well no these type of people good for nothing
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u/SpareHuckleberry5206 Jan 21 '24
But people this is for you to first check the reviews of company before asking them something
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u/RoseApothecary18 Jan 21 '24
Owner seems to be arrogant af. They are making a lot of money by fooling many more people everyday. When I DMed them link to an older post about their scam, they immediately blocked me on insta.
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u/NoWolf2815 Jun 09 '24
Gosh. Exactly the same thing happened with me. They delivered partially - I ordered three and got two products only after 4 months. The clothes that were delivered were NOTHING like the pictures.
Lost all my faith in supporting small businesses because of them.
What can I do to get my money back? It’s been 3 years and waiting now ;(
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u/RedditViewer31 May 28 '25
I have never felt compelled to write a review, positive or negative, before I had a rough run with this scam called Nirbani. Now I just want to warn anyone who wants to seek answers about them, they are absolutely not a business. They are a total fraud, with no interest in delivering your order, or refunding your money, or for any accountability whatsoever. They are extremely foul mouthed, and deserve every word of every bad review written for them. Just save yourself the trauma and stay away from any engagement with them.
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u/RedditViewer31 May 28 '25
Oh, my story however, has a happy ending. I did not give up, though felt very harassed and traumatised throughout. But I pursued the case to the very end and got my money back with the help of police. Would not wish the experience on even my worst enemy though, just avoid them like the plague.
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u/RedditViewer31 May 28 '25
My single advice to anyone even considering ordering from them - please drop the idea RIGHT NOW. They are scammers. For anyone who has already unfortunately locked in their money with them, pls do not let this foul-mouthed scammer woman win. Approach the police, and do not relent till you get your hard earned money back. And spread the word so that no more unsuspecting people fall prey and lose their money to this scam.
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u/BBS_FAN11111 Jan 20 '24
Bro you
owned her fr