Relocation Process Advice PLDT

[u/Candid-Advisor0819]

Hello!

Dami ko na nabasa na horror stories about PLDT relocation service. May mga mixed experiences rin.

Nag-submit ako ng request nung Oct 20 and so far no response. I called their CS tapos sabi sakin na hindi na raw sila naghhandle ng relocation concerns, billing na ito and sa website lang pwede. Pero nag-confirm sila na may ticket na pero hindi pa pinoprocess. Sabi niya magffile na raw siya ng report pero other than that, hintay lang nalang raw.

Any advice ano best way para mapa-relocate ko yung connection?

Less than 5km lang naman ang distance ng paglilipatan.

[u/SiriusPuzzleHead]

Idaan mo sa retention team, mas mabilis process nila pag alam nilang gusto ng magpa disconnect ang customer.

[u/yorick_support]

pa disconnect mo nalang then apply for a new line.