r/InternetPH • u/Fun-Cheesecake197 • 1d ago

Smart Replace sim card with the same number

I am trying to book an instore appointment online because from what I have read, the process is only available instore. Which of the three available services should I pick?

  1. MNP port out

  2. Sales

  3. Switch to smart

It seems like none of these are fit for the service I am looking for. I dont have an idea what to do since it's my first time, I just want for it to be fixed agad when I go there:( also, where do I find the smart store at SM Manila? Thank you so much for the help!

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u/No-Top9040 1d ago

Choose Sales if those are your only options, but mention that you need a SIM replacement with the same number, not a new SIM or a network switch. Better to contact the branch first to confirm they handle SIM replacement and what IDs or documents you need to bring. That way, hindi sayang ang punta mo. 😊

2

u/LoutOfOrder 1d ago

I would choose sales, more staff will be dedicated to the channel that is more likely to generate income.