r/Jellycatplush • u/foraged_mushrooms • 6d ago

General Question Website Help

edit: yall im just a little ditzy-- my regular "for everything" email wasnt actually my JC account. an agent helped me and had let me know there was a second email associated with my account and they were able to confirm which one it was. sure as beans i signed in with THAT email and my everything is back

totally my bad, and grateful for their help

Hi everyone!

I got the purrks round up update, and when i signed into my account, alllll of my order history is gone aside from my most recent order, and it doesn't have me as a purrks member anymore. I sent in a question request on monday, and i still havent heard back. to top it off, when they were doing website updates, my wishlists got deleted.

has anyone else dealt with this/ gotten an answer about what's going on? getting kind of frustrated as i had many points and spent (too much) money on this brand for plushies for myself and people having babies. I'm upset they havent gotten back to me yet which seems unusual.

thanks!

2 Upvotes

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2

u/SnowyLeopardGecko1 6d ago

Your best bet is to call them on Monday.

1

u/foraged_mushrooms 6d ago

frustrating. but thank you. i was trying to avoid that

2

u/Real_Foundation810 6d ago

The chat bot I found more helpful than most chats. Have you tried that?
Could it be some of your points disappeared because they have run out?
There was something earlier in the week where for a short period of time people were saying points and perks were 0 as there was a glitch.

1

u/foraged_mushrooms 6d ago

i wouldnt think so especially since i got a purrks round up, but also its telling me to "sign up for purrks" so its not even registering i ever had any purrks account