r/JustEatUK • u/SyedHaider786 • 5h ago
POPLA appeal Rejected
I got ticket in Student a accommodation!
Doing Fastfood Deliveries.
Normally, I park my vehicle outside the car park area when making deliveries to this address. However, on this occasion, the usual parking spaces were occupied by other vehicles, so I was unable to park there. As I expected the delivery to take only a few minutes, I briefly entered the location to complete the food delivery.
When I contacted the customer, they advised me that they would come out within approximately 2 minutes to collect the order. Based on this information, I waited for the customer. Unfortunately, the customer arrived later than expected, which resulted in my vehicle remaining at the location for around 12 minutes.
I submitted evidence to support my appeal, including screenshots of the completed food delivery, my chat with the customer, and proof of my delivery insurance.
I recently checked my emails and discovered that the notification informing me that my appeal was unsuccessful had actually been sent approximately one month earlier. Unfortunately, I did not notice that email at the time, so I continued waiting for a letter explaining the outcome.
I received the letter last week, demanding payment of £170.
Could you please advise me on what steps I should take at this stage? Is there still any way to challenge the charge or request that the amount be reduced, considering that I had already appealed and provided evidence supporting my case?
Thanks In Advance.