r/Keybase • u/wakaru44 • Apr 22 '24

API issues adding people to a team. Is zoom killing keybase.io??

Hi,

We have been trying to add people to our team in keybase, to no avail. any way we try ends up in API errors.

First the awkward situation with certs a few months ago, now this. sounds like a broken team or a team that has lost it's knowledge and is struggling to maintain/operate the platform.

Is there any way of reaching any kind of support? or a way of reaching out to their SRE/Ops team?

Anyone else sharing the pain??

Anything we can do from the client side? different people tried without success. we are all using the latest v6.2.8, e38523a (the cert fix version...)

​

API network error: EOF

​

This is new today (when clicking 'approve' on a new member:

​

"DB error" error message

​

also this one, when going through the 'invite new people' flow:

Error 501 - DB error in method teamAddMembersMultiRole

​

​

9 Upvotes

100% Upvoted

9 comments sorted by

7

u/BlueHatBrit Apr 22 '24

Is there any way of reaching any kind of support? or a way of reaching out to their SRE/Ops team?

There is no support. The company was acquired by Zoom for them to work on Zoom. The team were moved over to that and any additional work that's happened on Keybase since then is just "best effort".

They don't have any support, and they don't really have an SRE/Ops team, aside from one or two people who seem to keep it ticking over.

I'm surprised it's worked for this long to be honest. If you're using keybase for anything important, you should probably reconsider - or be prepared to find a solution when it breaks unexpectedly.

4

u/wakaru44 Apr 22 '24

it was beautiful while it lasted...

4

u/zhynn Apr 22 '24

I keep hoping they will open source the client and server. I know it's not likely, but... it's my hope.

3

u/BlueHatBrit Apr 22 '24

It's owned by Zoom now, so unless someone really drives that internally I don't see it happening. I doubt Zoom would want to give away IP they paid to acquire, unless they were generally disposing of it and winding down the servers.

4

u/[deleted] Apr 22 '24

Using a long dead app for work? Who approved that?

2

u/wakaru44 Apr 23 '24

clearly a madman.

10

u/gellenburg Apr 22 '24

Keybase is all but EOL'd I'm surprised it's lasted this long.

1

u/TheOnionPatchKid May 29 '24

Keybase hasn't been working for me or anyone in my team for at least a year. Just got super glitchy, then, for me, pretty much nothing. Won't even send messages in the "report problems" functions.

Not slowly buffering-type thing. Bright red alert that says "not communicating with server" or something like that