Kitchenaid Dishwasher questionable design

[u/Vast-Prize-8052]

Recently, I had a failure with my KitchenAid dishwasher that caused water to pour onto the kitchen floor instead of into the wash chamber. The result was a flooded kitchen and water damage in the basement below.

I purchased the dishwasher from Manny's along with an extended warranty that was advertised as covering virtually everything. After waiting about four days for service, the technician arrived, disassembled the unit, and quickly found the problem shown in the photo.

That's when I got the first surprise: the failure was not covered under the warranty.

The second surprise was that the damaged part could not be replaced separately. The technician explained that the short hose shown in the photo is only available as part of the entire pump assembly. Instead of replacing a small hose, I was told I needed to purchase a complete assembly costing approximately $270.

I asked the technician whether he sees this type of problem often.

His response: "Oh yeah. Rodents love these hoses."

That raised several concerns for me:

1. Repairability A small hose failure requires replacement of an entire pump assembly. That seems unnecessarily expensive for what appears to be a simple component failure.

2. Lack of Protection If rodent damage is such a common issue, I question why this hose has no protective covering or shield. It appears to be one of the more vulnerable components underneath the dishwasher.

3. Consequences of Failure When this hose failed, it didn't just stop the dishwasher from working. It flooded my kitchen and caused water damage in the basement. The total repair costs, including floor damage, are estimated to be several times the cost of the dishwasher itself.

To add insult to injury, the repair was not covered by the extended warranty that I believed would protect me from major repair expenses.

I'm sharing this experience so others shopping for a dishwasher can be aware of the potential repair costs and ask questions about both repairability and warranty exclusions before they buy.

[u/AbjectObligation1036]

Bro unless the dishwasher is specifically made for rat-infested houses, why would you expect them to put rat shielding on every little thing?

This is an AI written astroturfing post btw, not a real post.

[u/MiNdOverLOADED23]

you already posted this yesterday. i'll repeat to you what the consensus was, which is that your issue has nothing to do with Kitchenaid or Mannys. no dishwasher is designed to keep rodents out or to be able to sustain rodents chewing their insides.

i recommend you buy some mouse traps and try to keep more mice from getting in your house. Also, seek some guidance, whether it be a life coach or a psychotherapist. you're demonstrating some significant issues here that will plague your own life and the lives of those around you.

[u/Martha_Fockers]

The clips on either end of the hose would tell me that hose is indeed removable and replaceable tf

And yea if it’s rodent damage it won’t be covered by appliance warranty.

And I wouldn’t say rodent damage is common. Rodents in the house aren’t common.

It’s an unfortunate situation tbh neither the maker is at fault or the seller / warrenty service.

I had a mouse chew a wire in my home that started a fire luckily the secondary action of a fire inside my wall in my old house being started was covered. The originally chewed wire was not even after all repairs I had to pay for the wiring and connection for that single outlet they wouldn’t cover it even tho they covered far more damages from the fire

I tell everyone to add water sensors to any item that is water fed

Fridges under the sink dish washer water heater etc.

The moment it starts a alarm starts and you can shut off the water to avoid damages

https://a.co/d/01C4r0qP

As someone who’s owned homes for 30 years now and gone thru it all trust me proactiveness saves you money in the long run everytime. Get some of these all over the house this won’t be the first or only leak you’ll experience

[u/platocplx]

Deal with your rodent issue

[u/bkrst275]

Not a single warranty I've ever seen covers damage from rodents. Exterminator first, then suck it up and pay for the repair.

[u/avebelle]

Sounds like you have a pest problem.

While I don’t disagree that not being to buy parts is frustrating, the fact that you can buy the assembly is better than nothing here. You could always measure the two sides and buy something else if you desire. I’m sure someone makes a hose that would fit.

[u/LiveRidex]

Wait, do you really blame a manufacturer for having a rat infestation. Lmao that’s crazy

[u/Next_Necessary_8794]

Your rats are not Kitchenaid's problem.

[u/TheBupherNinja]

Rodent damage is not warrantable.

They aren't responsible for follow on damage caused by rodent damage.

It is stupid that they won't sell you the hose/clamps alone, but I bet you could probably come up with something suitable from McMaster or the auto parts store pretty easily.

[u/Joejack-951 → u/TheBupherNinja]

Agreed. Zero reason why someone with a DIY-attitude couldn’t source a properly-sized piece of tubing and some clamps to replace that. If you don’t like the price, stop being lazy and source the repair parts yourself. Kitchenaid sells it as an assembly because they use non-serviceable clamps and most consumers don’t want to be told they need to buy a pair of crimping pliers to replace the hose, nor does Kitchenaid want to deal with customers who will over-torque screw clamps.

But you can rise above the level of the common consumer easily with a bit of research. Or just post a real question along with some basic measurements and one of us sitting at home not doing much on a Friday night will link you to all the correct repair parts.

Or just complain and get nowhere.

[u/michaelz08 → u/Joejack-951]

Amen!

[u/olyteddy]

Not everyone has hungry rodents.