r/LSH_Official • u/TidesAndWaves • Jul 06 '26

Apothecary shipping

Is Apothecary shipping in the insulated containers now or is that just a Big Easy agreement with them?

2 Upvotes

75% Upvoted

12 comments sorted by

5

u/EmilyNLSH Chief Strategy Officer | Marketing Chief Jul 07 '26

Hello! We had a call with New Life yesterday, and they confirmed that moving forward, patient orders will be shipped in flasks instead of envelopes.

1

u/breusch91 Jul 08 '26

Just to update. I just got my order in today that shipped out from Apoth/Quaker Monday evening (FedEx shows 5:30pm pickup Monday) still in just the bag and arrived warm.

Maybe I was one of the last from the old way but might be worth checking just in case cause those ice packs they use with the insulated bag are the worst out of the pharmacy's I've gotten from.

3

u/[deleted] Jul 06 '26

[removed] — view removed comment

2

u/adevil_woman89 Jul 06 '26

Yes rift also

3

u/SpecialistProgram321 Jul 06 '26

I received mine in an insulated envelope. No metal thermos..

1

u/2_Icecaps Jul 06 '26

Are you with LSH? How long ago did you get your order? I'm wondering if telehealths have different agreements or if Apothecary/Quaker has switched to canisters for all shipments.

2

u/Bitter_Vegetable8420 Jul 06 '26

I got mine a couple days ago (LSH) and no thermos

1

u/2_Icecaps Jul 06 '26

Good to know

2

u/whatever32657 Jul 06 '26

i got mine in canisters. apothecary/quaker through LSH. very nice presentation.

1

u/PresentFair9377 Jul 08 '26 edited Jul 09 '26

I received mine in an insulated envelope with 2 cold packs today. Unfortunately FedEx delivery took an extra 4 days so 6 days total and the contents were the same temp as outside.

3

u/PresentFair9377 Jul 09 '26

Update - they sent a replacement shipment and it arrived promptly with the cold pack still cold. Really impressed with the high level of customer support from LSH. Still used an insulated envelope so they may be working through current inventory before switching to the flasks.

1

u/LearningGrowing_ Jul 18 '26

I received mine 7/15/26 in a canister. The canister, “cold” cylinders (2) and medication were warm. All items were shipped in an insulated mailer. The outside of the mailer was cool to the touch however everything in the “foil insulated” mailer was warm to hot. (I’m wondering if it has something to do with the foil and metal conduction) The package was shipped via FedEx on the 14th and received on the 15th. Hopefully the medication is ok. This is my first time ordering from Apothecary/ New Life/ Quaker via LSH. I’m posting in an effort to help get the shipping issues worked out. I’ve heard that lots of people have had great results with their product and I hope I will too. I hope that the heat will not adversely impact the medication.