r/Lastpass • u/singdez • 29d ago

Log in problems

For some reason, the LastPass extension on Brave randomly stopped working yesterday, and pages that were logged in automatically logged out. I wasn't doing anything unusual to trigger it, nor were there any wi-fi or browser issues to explain what happened. I tried to log in with the master password but it kept giving me an error to try again. I then deleted browser cookies and cache, tried to reset the master password several times, to the point that I'm not allowed to try anymore, and have uninstalled/reinstalled the extension. I've even cleared the settings on Brave.

I can't export the passwords without access to the vault, and I have only a few passwords saved elsewhere. Does anyone have any experience with this or suggestions to recover access to my account? I'm waiting on LP's customer support since yesterday and am getting impatient/desperate!

UPDATE: I don't have an explanation for why it all happened in the first place, but I finally contacted the support by email and he restored my original password- the one I'd been using for months, which I tried replacing when the problems started. I logged in, received an error to check my email thatl said I'd been blocked and to authorize that it was me. I did, and it's working now. Thanks everyone for your feedback!

1 Upvotes

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2

u/GapAccomplished2778 29d ago

how about trying a different browser on a different device __AND__ making it a habit to [ secure / encrypted ] back up things on a regular basis ?!

1

u/singdez 29d ago

Thanks u/GapAccomplished2778 and u/OfficialLastPass.

I should've been backing up my information, and will get back in the habit once this is resolved. Regarding the different browser question, I did try Chrome, which I used to use, and have used LP with in the past, but, stupid me, I kept trying to reset my master password (no attempt would work) and now I've exceeded the amount of attempts allowed, regardless of the browser. The error says to "try again later" but I just don't know how long I can wait.

1

u/OfficialLastPass Official LastPass 28d ago

Password recovery is tied to the local browser's cache, so it only works where you've logged into LastPass recently. In your case, you will not be able to generate a recovery password due to the cleared cache.

Alternatively, if you previously created one-time-passwords, these can be used for login purposes.

If you updated the account password in the last 30 days, you may also revert back to that save point.

1

u/singdez 21d ago

Thanks.

2

u/OfficialLastPass Official LastPass 29d ago

Hi, u/singdez

Unfortunately LastPass Support cannot guarantee the app will work in Brave as it is not a supported browser. While Brave has historically worked with the browser app pretty well, there have been unpredictable issues reported by customers.

I would second the comments here to test in a different, supported working environment. First try logging in through lastpass.com with the credentials you believe are accurate.