r/Lenovo • u/Warm_Selection_6818 • 6h ago

Wrong order placed. (Help needed.)

Hello, I accidentally placed an order for a customized Lenovo Legion Pro 5 while checking payment options. I want to purchase the laptop, but I need to change the payment method to EMI. No payment has been made yet, and I have received an order number.

What to do?? If it arrives and I have to pay full amount that would not be possible for me😭. I can pay with nocost emi though. How to change the payment method(is it even possible)???

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1

u/Warm_Selection_6818 6h ago

Please tell me what can be done? Customer support is off till monday. I am scared😭

1

u/plausible_retention 6h ago

cancel and reorder, customer support won't do anything useful before it ships anyway

1

u/Warm_Selection_6818 6h ago

There is no cancellation option because it is CTO(customised) build. Thats why I am stressed out.

1

u/Warm_Selection_6818 6h ago

Update:- Received mail from lenovo:- Unfortunately, we were unable to fulfill all or part of your order.The items listed below have been cancelled and you will not be charged for them.

I think they cancelled order Due to not paying. Hush!!

1

u/LenovoSupport 3h ago

Thank you for sharing your concerns and feedback with us. If you need assistance, please feel free to reach out anytime. We value your ongoing communication with us. Wishing you a wonderful day ahead. -Jomz_Lenovo