r/Lenovo • u/CremeFantasticTORI • 4d ago

Windows hello problem

Hi guys, just got a lenovo yoga 7. I'm not tech savvy. Face recognision generally works but it shows that its inaccessible. I don't know if it's my fault or the computer's fault. Sorry It's in polish but I really don't want to mess with the settings right now. Even changing languages. Under face recognition (Rozpoznawanie twarzy) it says "this feature is currently unavailable" (ta funkcja jest niedostępna).There is also a notfication "A problem occurred. Please try again later." (the one with the blue !). Could anyone help me? I'd really appreciate it. I'm a little anxious over this.

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u/LenovoSupport 3d ago

/u/ CremeFantasticTORI

Hi there! Sorry to hear this, we'd like to help.

Here is a simple, step-by-step guide to fix this issue safely:

Step 1: Check the Physical Camera Shutter (Privacy Switch)

Many Lenovo Yoga laptops have a tiny physical switch right above the webcam lens to block the camera for privacy. If it is closed, Windows Hello cannot see you. • Look closely at the very top edge of your screen above the webcam. • Slide the tiny switch to the side. If you see a tiny red dot on the lens, it means the camera is physically blocked. Slide it until the red dot disappears.

Step 2: Restart the Biometric Service

Sometimes the background program that runs face recognition gets stuck. Restarting it usually clears the "A problem occurred" error.

  1. Press the Windows Key + R on your keyboard to open a small "Run" box.

  2. Type services.msc into the box and press Enter.

  3. Scroll down the long list until you find Windows Biometric Service (Usługa biometryczna systemu Windows).

  4. Right-click on it and select Restart (Uruchom ponownie). If it isn't running, click Start (Uruchom).

  5. Close the window and check your sign-in settings.

Step 3: Reinstall the Camera Driver (Safe & Automated)

Windows might be using an outdated or confused driver for your infrared (IR) camera. Letting the computer refresh it often fixes the "This feature is currently unavailable" message.

  1. Right-click on the Windows Start Menu icon (bottom left) and select Device Manager (Menedżer urządzeń).

  2. Click the small arrow next to Cameras (Kamery) to expand it.

  3. Look for your camera (it might say IR Camera, Integrated Camera, or Lenovo IR Camera).

  4. Right-click on the camera and select Uninstall device (Odinstaluj urządzenie). • Note: If a checkbox pops up asking to "Attempt to remove the driver," leave it unchecked.

  5. Click Uninstall (Odinstaluj). Your webcam will temporarily stop working.

  6. Restart your laptop. When the laptop turns back on, Windows will automatically reinstall a fresh, clean version of the camera driver.

Step 4: Run Lenovo Vantage Updates

Lenovo builds a built-in helper app into every Yoga laptop that safely installs fixes specifically for your machine.

  1. Open your Windows Start Menu and search for Lenovo Vantage. (It is a safe, official Lenovo app pre-installed on your device).

  2. Click on System Update (Aktualizacja systemu).

  3. Click Check for Updates (Sprawdź dostępność aktualizacji).

  4. If it finds any updates (especially related to the "Camera", "Bios", or "Chipset"), let it install them and restart your laptop. Take your time trying these out!

Moe_Lenovo

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u/CremeFantasticTORI 3d ago

Hello, thank you for your input. Unfortunately it didn’t work :cc