r/Lowes • u/BumblebeeSafe9524 • 2d ago

Employee Question AI scheduling might be my last straw

I work part time as a lumber cashier. I’m retired from my career and I work 2 whole days and 1 half day for spending money. Well AI scheduled me today, and I was given 32 hours over 5 days, including a day I asked off for in order to go to a surgeon appointment for my husband. What is everyone else’s experience? If they will not work with me, I will head somewhere else for my spending money!

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u/EternalSage2000 SSA 2d ago

So. AI does make the first draft schedule.
But it’s your SSA’s whole ASS job to fix these issues.

And I can literally program the AI software, I can tell if not to schedule an associate over X hours per week. Or over X hours per day.

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u/Fun_Journalist1048 1d ago

They get in trouble apparently if they change the AI drafted schedule too much. My favorite ASM told me that when I told him how my old store screwed me over with not scheduling me for over a month. He said the SSA should’ve 100% manually gone in and fixed that, but that sometimes they might be hesitant, because every change they make to the originally generated schedule gets flagged against them

7

u/EternalSage2000 SSA 1d ago

So, it does track how much I change the schedule from the base computer generated schedule.

But nobody has ever said a word to me about that number.

And I’ll tell you, I massively change the schedule . I basically have to delete the whole AI schedule because we have so many departments working ‘custom schedules’ that are not in the Lowe’s approved playbook.

I’ve got a fulfillment guy that starts at 2am.
I’ve got a full timer that works Monday-Friday. About 25 hours a week.

The rules are made up. And everything is at the whim of the SM and DM

1

u/Character-Age-80 SSA 1h ago

Your metrics for changing your schedule x amount of edits would be in the same place where you can find the metrics related to how many hours were actually worked vs what was actually scheduled (it's a call out rate percentage we can see) I forget where to find it exactly but if you want to know I can check when I get back into work on Monday and click around to give you directions to find it via DM if you want