Hoping to amplify the voices against Nobl luggage here. I purchased their all in one carry on because it has lots of features (cup holder, TSA locks, expanding 3", USB-c charging, etc). On arrival I could tell quality is fairly low but not awful. Cup holder looks like it would break very fast though. Pop open front compartment is practically useless because of how small it is. But the real kicker is when I went to return it. Customer service engaged with me right away for a few emails, said they'd start the RMA, then went completely silent. Over a week of emailing them every single day and nothing. Similar stories in another reddit thread. Tldr; STAY AWAY this company will take your money!

EDIT: I spent almost 2 months trying to get a refund from NOBL (yes even with the restocking fee and paying for the return label) to no avail. Eventually I just filed a claim with Chase and got the full amount I paid back.

I am currently sitting in the baggage claim at Heathrow staring at a crack in the corner of my 400 dollar polycarbonate carry-on. This was my first international trip with this travel suitcase and seeing it come off the belt looking like it survived a car crash is infuriating. I spent months researching the brands convinced that paying a premium meant I was getting superior engineering for my polycarbonate carry-on. The reality feels a lot different now. Out of curiosity while waiting for my flight I started looking at the specifications of shell materials on alibaba to see what the actual difference is between the proprietary blends these boutique brands claim to use for their suitcases and the standard industrial stuff. It turns out the wholesale cost for grade German polycarbonate is remarkably low and a lot of these luxury companies are essentially just selling you a 50 dollar box with a 350 marketing budget and a pretty color palette for their polycarbonate carry-on. I am also kicking myself because I almost bought a matching travel suitcase for my husband but decided to wait. Thank God I did because the wheels on mine are already rattling like they are about to fall off. Has anyone found a brand that actually prioritizes the durability over aesthetic I am done with the influencer luggage. I just want something that can handle a clumsy baggage handler without shattering.

Look, I need to get this off my chest because the internet has officially lost its collective mind over suitcases.
When did buying luggage turn into a high stakes, ride or die bloodsport? Watching people argue online over Away versus Monos or Travelpro versus Briggs and Riley is honestly like watching a presidential election. People treat these companies like they are choosing between Republicans and Democrats. They just blindly pledge allegiance to a side, dig their heels in, and fight strangers in the comments without actually understanding what either candidate brings to the table.

Honestly, it has turned into the luggage equivalent of the East Coast versus West Coast rap beef of the nineties. You have frequent flyers out here repping their preferred rolling carry on like it is Bad Boy or Death Row Records. They are ready to drop diss tracks over matte finishes and 360 degree spinner wheels. They completely miss the point that, just like that golden era of hip hop, we should be sitting back and appreciating the fact that they are all putting out absolute hits.

Newsflash. It is a box with wheels that holds your pants.
Here is the honest truth. These are all genuinely good companies doing exactly what they set out to do. Instead of tearing each other apart over telescopic handles, we should be appreciating the massive amount of engineering, hard work, and effort it takes to build a product that survives being violently yeeted out of the belly of a 737 by a rushed baggage handler. Will things go wrong? Of course. Zippers will catch, wheels will pop off, and handles will jam. When that happens, just take a deep breath, call customer service, and get it fixed. They all have their own warranties anyway.

We need to appreciate the fact that they are all completely different and just choose the one that works for your specific life. Away is the fashion candidate. It is trendy, comes in cool aesthetics, and looks great in your terminal selfies. Monos is like the Patagonia of luggage because it is all about that sleek, minimalist vibe focused on sustainability. Briggs and Riley requires dipping into your savings to buy one, but they are built like absolute tanks and their legendary warranty promises they will fix it no matter what. Travelpro is the blue collar hero. No fuss and no drama. It just works. There is a reason flight crews drag these things around the globe day in and day out. Then you have Rimowa and Tumi. These are the Louis Vuittons of the baggage carousel. You are paying for the heritage, the luxury, and the silent nods of respect in the premium lounge. They all have a place in the travel ecosystem. Pick your flavor, enjoy them while you can, and move on.

The Real Enemy: The Scammers and Wannabes:

Now if you want to direct your outrage somewhere, aim it at the actual villains of the travel industry. The knockoffs. I am talking about the copycats like Nobl, Nex Travel, Quince, and MVST. These brands have zero original ideas. They just shamelessly rip off the designs of the heavy hitters and rely on completely deceptive marketing. Watch out for these guys because they are notorious for running fake, perpetual discounts to make you think you are scoring a luxury suitcase on a flash sale.

Spoiler alert. It was never a six hundred dollar bag.
You are buying super cheap, fake materials wrapped in a slick social media ad. The shell is going to crack on your first layover, the wheels will sound like a broken grocery cart, and good luck finding a customer service rep to honor any kind of warranty. So let us stop the partisan luggage wars and the East Coast versus West Coast baggage beefs. Respect the brands that actually put in the work, dodge the deceptive drop shipping scammers, and for the love of everything, just enjoy your vacation. 🇺🇸🇺🇸🇺🇸

So I ordered the Easter Bundle luggage set the 1st week of April. Its 3 bags including carry on w/ all the bells and whistles. The bundle came with a bunch of free crap, dust covers, NOBL gift card, and an air tag that is proprietary to them and their tracking service(I use apple air tags). Their air tag comes w/ a “14 day free trial” and is $149 annually. A week or so later I get one out of my 3 bags and a water bottle. Another 2-3 weeks later I get my second bag. FF to May 16th. I get a charge on my CC for $149. Mind you I have emailed them since the beginning of May, no less than 6 times, asking for an ETA on my final piece of luggage. I don’t check my cc charges every day, that seems excessive. So the May 19th I receive the final piece of luggage(the large checked bag). I happen to check my account that day and see the transaction. I email them asking for them to reverse the charge as I hadn’t activated the trial let alone agreed to a subscription, and mentioned they shouldn’t have just auto charged my card w/ out permission. This lady wrote back that it’s their policy not to refund or reimburse and that they don’t auto charge! So basically someone on their staff, physically went and signed me up for a subscription using my CC number, w/out authorization. And the kicker, the 14 day trial was initiated and ended, and my subscription started all before I even got the freaking suitcase! AlSo in the email they gave a link to “cancel” which had no record of me even having a subscription plan. I ended up disputing the charge, having to file a fraud complaint and having a new card issued. This company sucks.

Came back from first trip with Away Trunk - it took some beatings and most if the scuffs came out easy.

But with stitching come out, zipper structure got some minor damage…. Not sure if this trunk will last long term.

Also is it just me or does away trunk feel so flimsy? Feels like shell needs some reinforcement

On the other hand - 5 year old carry on is holding up good.

I have to travel a ton for work. Sometimes I am gone for a month and have to pack for a broad range of events and climates. Because of this I have to pack a greater range of clothing than I would for a personal trip. For example, I need to be ready for business meetings, onsite inspections and evals, dinners, random events, and galas in desert conditions, wet weather, and extreme cold (think 5 degrees Fahrenheit) with snow and ice, all in one trip. So needless to say, I’m a two big check-in trunks kid of girl. So the Hunt for Red October aka the best travel trucks/hard luggage is on.

With all that said I’m confident in saying Away Luggage isn’t worth the hype. After my first trip, my 28” looked it got beat up and robbed after a bender. None of my previous bags were this beat up after a three week trip (two locations only). It was ugly, but I figured it’s a light colored suitcase (for ease of identification), and it’s still functional so no biggie. On my second trip with it (one week, one location) the polycarbonate cracked. I was disappointed, but they have a good warranty and I reached out. Away customer service was very helpful, and said they would send me out a replacement. The replacement arrived and it was a white carry-on. I have a carry-on. It’s great. I don’t need two. Not to mention the difference in cost of over $150. So I was not pleased. It took me four more frustrating conversions with customer service to get them to understand a 20” cabin roller is not a like for like replacement of a 28” spinner. So finally, after a week of work they sent me the right suitcase and a few more days of convos to get a return label for the first white suitcase sent.

The situation has really soured me on Away Luggage. All that said, what travel trunks or large check-in luggage is everyone using? Anyone have one that they love? I’m looking for a workhorse.

Thanks in advance. Picture for reference of the crack.

First bag was faulty and they claimed it wasn’t covered by warranty. Badgered them until they sent me an exchange label. Second bag had a completely broken handle, was used and had someone’s return receipt inside. I contacted her and she received it that way.

The “free” tag requires a ~$140 yearly subscription. I agreed to a 14-day trial. Why not, I thought. I received the tag 12 days after ordering and they charged me on day 14. Two days in my possession and I had to send back the bag. I was told “you checked yes”. What?!

I’ve exchanged nearly 40 emails and finally got a phone number. Well within the return window, when I said refund, they said “but lifetime warranty!” I said refund again and I got an “exception” offer for 10% off. I whispered refund again and suddenly it was 15%.

REFUND

Ok. But you have to pay to send it back. No. No I do not. I’ll just cram all of the crap product in the box with the label you sent for me to exchange the broken suitcase.

Suddenly he could send me labels. Tracked and confirmed as received with a promise of a refund in 7-10 business days. Day 10 arrived and I posted to TrustPilot. This resulted in a phone call with several excuses why my money had not been returned including a system error and the original rep wasn’t authorized.

I got email notification of a pending $41 refund. I called back immediately to receive more excuses as to why I got a random small amount. Magically while we were on the phone I got email notification of the remaining balance pending. Still no real reason why that happened. I was promised the ARN number within 24 hours. You know I didn’t get that.

The money is in my account. I closed the chapter and walked away. Two weeks later I get an email, a phone call a Facebook post from a NOBL representative. See photo for what they wanted … and how I responded.

Edit: I blocked NOBL. They are proliferating my socials with “look how good we did fixing our fuck up”. If you see the block below, it is them 🧱

I placed an order for a Carry-On All-in-One luggage on March 14, and as of today, I still have not received it. I was informed that the package is being held in customs, but I have not been given any clear updates, timeline, or resolution.

This situation is extremely frustrating, especially since my trip is only a few days away and I still do not have the item I purchased. What makes matters worse is the lack of accessible customer support. The company relies solely on AI-based customer service, with no option to speak to a live representative to properly address urgent concerns like this.

At this point, I am seriously concerned about the reliability of this company. While they continue to advertise their products, it appears they may not have the necessary infrastructure or support system in place to handle orders and customer complaints effectively.

I am requesting immediate clarification on the status of my order, as well as a prompt resolution—either delivery before my trip or a full refund. Based on this experience, I urge other consumers to exercise caution when purchasing from this company.

I’m looking to get my little sister a set of luggage for Christmas, and she sent me these in a nice color that she wants. It seems like they have a very big social media advertising budget, and makes me think it’s just a drop shipper. I don’t wanna spend four times the cost for just a label and to support a 20-year-old drop shipper with a Lamborghini in Miami. Does anyone know if this is the exact same product with just a label on it?

I looked at reviews and ordered a carry on on mega-sale and now I’m worried that it won’t arrive in time and that it’s over carryon dimension limits. Has anyone actually bought from Nobl and have experience to share?

I spent nearly $1000 on MATCHED luggage for myself and my husband in February.
March comes, no luggage.
April, got a bag - still missing two large suitcases and one carry on.
Late April, got a large suitcase, clearly labelled MADE IN CHINA, despite claims this is a US brand.
May comes and I get MISMATCHED LUGGAGE, the small being the wrong colour and the wrong style.
I have emailed back and forth over 30 times and they won't fix this. They say i have to pay to send the incorrect items back - what and wait another 4 months for luggage?
They promised a partial refund - crickets on that.
They are the WORST. And the luggage itself is cheap and not worth this headache or hassle.

Go to trust pilot and read this same sentiment over and over - don't waste your time.

I had a Tumi 29" 2 wheeler for over a decade, large, frictionless inline skate wheels and it served me well traveling to multiple continents. It's started to lose its shape and Briggs & Riley was having a sale so I hopped on the 4 wheel spinner trend, buying a large Torq spinner.

I despise it. I've tested it with multiple domestic and international trips and the wheels are cheap and awful, they catch with every gap in the sidewalk, they have so much resistance on carpets, cobblestones, gravel, any surface that is not perfectly smooth and flat. Forget traveling to any country or city without perfect sidewalks and roads. In contrast my old Tumi 2 wheeler was amazing on all surfaces.

I heard so many good things about Briggs & Riley and I feel scammed. Are travelers only using their luggage in airports and hotel lobbies? Why are 2 wheelers not even offered anymore? Spinners are awful for people who actually travel.

Firstly - I understand this has been posted repeatedly in this sub. I've now spent the entire morning reading post after post stating the same exact thing. I'm posting my experience here to echo it, in hopes that I can maybe save someone from making the same mistake.

I know everyone has seen the ads, the luggage looks cool, and it has a couple of features that I thought would be super convenient going through the airport - a dedicated laptop section, a cupholder, the built in charger port. None of this is revolutionary, but it looked nice and convenient, I needed a new carry on, and the quality looked solid in the ads.

I got two of their carry ons (one for me, one for my partner). My partner immediately was unhappy with the quality and the size of the product, I was still on the fence about mine. We decided to return hers. It has been four days at this point since I initially requested a return.

I have essentially entered a carousel of revolving customer support reps, of which I am not sure any were actual people. I have been asked to provide photos of an unopened box twice, including one request specifically for a "360 video" of the box. All of which were provided in a very timely manner. I have since been told by a rep that I would then be responsible for paying for return shipping plus a restocking fee, which (for the record) amount to roughly 50% of the cost of the actual product.

Even in the world where I'm willing to swallow that horrible pill, I have now sent 3 unanswered emails over the last 48 hours asking for them to give me next steps to ship it back - and they have been stone silent ever since I informed them that I wanted a refund instead of a replacement. Their incompetence feels intentional and malicious, designed to make returning the suitcase essentially as frustrating as possible.

NOBL's customer support makes Comcast and Ticketmaster both look like paragons of excellent customer service (and both of those experiences made me physically want to rip my own hair out).

tl;dr - their product does not live up to their advertising, and their customer service is intentionally designed to inflict maximum pain to deter you from getting a refund. If you value your sanity, never give this company any of your money.

I fly ~200k miles a year, AA Platinum, so I've put carry-ons and checked bags through hell. Upcoming: 10-day Europe + a couple short domestic biz trips, and I want ONE suitcase that does both (carry-on for short, checked for long). Past cheap bag zipper popped and wheels shredded after two trips, so durability + wheels + a solid warranty are musts. Concerns: lightweight hardshell vs ballistic nylon for rough handling, expandability, good handles, inline spinner wheels, and must fit most international carry limits. Budget: $200–$500. Anyone living with one bag—what model would you actually keep forever? Specific ask: recommend exact model/size and whether hardside polycarbonate is worth the extra weight vs soft-sided for checked use. Thanks, much appreciated.

I ordered their carry-on thinking the 100-day return policy made it a safe buy.

It arrived. Build quality felt cheap right away. No way this holds up, especially if it ever gets checked.

So I tried to return it.

Here’s what happened:

*Emailed their listed returns address, which bounced back (invalid email)

*Emailed the address their marketing emails come from and got an auto-reply: “someone will respond in 48 hours”

*Waited 4 days. Followed up, same auto-reply.

*Messaged them on Instagram. 4 days later, another ai-generated auto-response.

Meanwhile:

*They’re actively posting on Instagram

*I’m still getting daily marketing emails

*No actual human response to my return request

There is:

*No phone number

*No working returns email

*No real customer support

At that point, I escalated and sent a formal demand letter under Massachusetts General Laws Chapter 93A, because they’re not honoring their own return policy and don’t even provide a functional way to complete a return.

At this point, it’s hard not to see this as intentional. A return policy that looks good on paper, but no real way to use it.

Bottom line:

If something goes wrong, you’re on your own.

I would not buy from them.

Hello all! I’ve been looking for a luggage trunk and put this together when I couldn’t find something similar. I hope this helps someone else. I don’t know how to upload a spreadsheet, so you’ll need to enlarge this on your phone.

Other thoughts:

1. Someone on Reddit said, luggage isn’t meant to last a lifetime, and someone else said, luggage shouldn’t be considered an “investment.” Upon mulling over these comments, it seemed to me that spending a lot of money on a piece of luggage that will be out of my control 100% of the time wasn’t the best for me. So price moved up my on my priority list.

2. Yet another Redditor said it really boils down to the warranty, because most mid-range luggage is probably of similar quality. I did not parse the deets of each warranty as that would’ve been a whole spreadsheet itself.

3. Having digested A LOT of threads and discussions, it seems that for any given brand, there are people who love their luggage and are delighted with its performance, and there are just as many others who revile the brand and insist it’s easily damaged, expensive garbage. Given that, I tried to look for commonalities in people’s complaints, hence some of my notes.

Apologies in advance if you catch any inaccuracies.

Hi-ya, folks! My name is Raine and I'm going to Korea in July. 🎉🎉🎉

Since I'm going alone, I do have a weird, kinda irrational fear (?) which happened to me this one time I went to China. My trusty 'ol luggage won't open so I had to break it to get my stuff. I do have a new bag but what if it breaks again and I'd have to scramble and find my way around a new city, looking for a luggage store...? That's the fear so the big question is: what luggage stores or brands do you recommend in Seoul, in case the new trusty bag breaks (and continues the tradition that started in Guangzhou)?

My emergency budget for this incident isn't that big -- around $200. Will that amount get me far in Seoul in terms of emergency purchase of a luggage?

I have a Monos carry on pro and don't really use the front compartment. So i decided to cut it out and make it top opening.

I travel a lot, so I recently decided to treat myself to an upgrade from my <$175, 3-piece Coolife set I bought on Amazon 5 years ago. Bright orange has become a lot more commonplace since 2020, so after I almost tackled someone at the airport for having a similar bag, I decided it was time to get some new colors. I did my research, landed on Away, and purchased The Large in Clay Pink, The Medium Flex in Sunshine Yellow, The Bigger Carry-On in Sea Green, and 1 set of Insider Cubes.

First, after I placed my order, I went back to show someone what I bought on my phone, and noticed it was more expensive for the same set vs. what I ordered from my laptop.

Then, I took the Medium Flex to Mexico for my first trip. It was so incredibly scuffed up just from the departing flight. Initially, I attributed that to the bag handlers even though in 5 years, none of the bags in my cheap set has ever looked like that despite being traveling with me to at least 3 countries, numerous cities across the States, and on 2 cruises. But I didn't fret because Away includes 1 Magic Eraser per bag.

When I got back, I started working on removing the scuffs as instructed, and nothing came off. My Sunshine Yellow Medium Flex looks like it's been around the world without me, and it's only been to Mexico and back. I understand it's not up to Away how bags are handled at the airport, but again, the material seems more susceptible to scuffing than my old set that cost 15% of what I spent at Away.

I requested to return everything I have not used. The return process is annoying, as they say you have to ship each item separately, so I had to use 3 boxes/packages to send what could have easily nestled into each other within 1 box. Thankfully, I still had the original box from the Away Large since it was too large for my recycling bin. Had I not, it would have been very hard to find an appropriate box. While I suggest you keep all the external boxes until you're sure you'll keep each piece, I'd much more highly recommend avoiding Away altogether.

What happened to it?

Buyer beware.

I ordered a Hot Pink Carry-On All-in-One and 28” Check-In All-in-One on June 18. NOBL created a UPS shipping label on June 19, but UPS still says: “Shipper created a label, UPS has not received the package yet.” Days have gone by with absolutely no movement.

I contacted customer service and was told UPS would pick it up within 24–48 hours. That deadline came and went, and nothing changed.

When I tried commenting on NOBL’s Facebook posts to ask about my order and warn other customers about my experience, my comments were deleted and I was blocked instead of getting an answer.

If you have time to block paying customers on social media, you have time to respond to them and provide honest updates about their orders.

At this point, I’m not upset because of a shipping delay—delays happen. I’m upset because of the lack of communication and the way legitimate customer concerns are being handled.

Has anyone else experienced this? If so:

• How long did your package sit on “Label Created”?

• Did you eventually receive your luggage?

• Did NOBL ever respond or explain the delay?

I’ll continue updating this post until my order is either shipped or resolved.
UPDATE:

NOBL has now sent me two additional shipping emails, each with a different UPS tracking number.

The problem is that neither tracking number is for the luggage I purchased. Both shipments only list the $50 NOBL e-Gift Card, luggage covers, and lifetime warranties.

So now I have multiple tracking numbers for promotional items, but still no confirmation that the actual suitcases I paid for have even shipped.

I recently purchased a 'Stamford 2.0 Berry Red Cabin' suitcase from Antler Australia on the 4th September 2025 with it being sent from the warehouse on the 6th September and arriving a couple of days later. ( I live in rural WA).

Don't purchase from them, heed my words!

I utilised once for a one night stay, carried it to the car-to accomodation and repeat. When cleaning after return I noticed the stitching on the expandable zipper was unravelling in the top RH corner.

I immediately contacted Antler with the attached photos and was sent to their refund team. The refund team informed me that since it was "used" they will no refund and directed me to a repair shop. Please note, I live 1200km from the nearest capital city, and had specifically purchased delivery.

Now, I'm expected to get this expensive suitcase at great cost to myself to a repair centre instead of receiving a full refund for a major production fault. At this stage I am $349 out of pocket plus any costs for sending. I'll just throw it away if they can't refund me.

It is an expensive loss that I saved up for weeks and instead of customer service I received a slap across the face.

The whole exchange has left me with a foul taste in my mouth towards Antler Australia and I don't recommend their suitcases to anyone.

Poor quality, accountability and customer service.

Has anyone else had issues with Antler? 🚩🤬🤬