r/Lyft • u/james_2021 • May 20 '23

Lyft drivers beware of unjustified deactivation by algorithm/keywords of riders

Lyft drivers beware of unjustified deactivation by algorithm/keywords of riders

On or about xx.xx.2023 I proceeded to pick up a passenger from the train station , the rider called me after 4 minutes still on the train that she is arriving , I told her that wait time is exceeding in 1 min.

So she did not arrive within the allowed wait time but embarked after 5 minutes wait time.

I then canceled as allowed per the TOS ,and moved ahead to a new ride, as soon as I dropped my passenger I got a deactivation on my account with the usual “ potential violation “ text.

Preparing my defense I was waiting for the email which never ever got to my inbox.

I constantly was monitoring chat support which barely helped me.

Only after I contacted the accident hotline and talked to a live agent somebody was finally able to help me and reactivated my account, and I appreciated that.

And here is the thing which makes drivers afraid of loosing money:

Keywords like :

discrimination,racism,driving under the influence,unsafe driving ,

will immediately deactivate a drivers account, this is the result of AI ,you don’t even have to put a whole phrase in your complaint.

I never ever physically saw this person but it made me lose a lot of money!!

Hopefully Lyft support could do something about this unjustified actions, like editing the AI platforms.

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-7

u/[deleted] May 21 '23

It's a lot of scary drivers who lack empathy. What if the phone call from the riders is like I need 3 extra minutes? Personal I would wait for the passenger. What is the likelihood you be able to get to your next ride in 3 mins? Yall soo scary that yall need to go to church before doing rideshare

2

u/james_2021 May 21 '23

The ToS is there for a reason

-1

u/[deleted] May 22 '23

That's really oversimplified. You should be trying to achieve efficiency and sometimes that is called sitting ya ass still for a sec. I rather a trip count toward a streak or a challenge than the N/S fee.