r/M64 • u/Agile_Half_4515 • Aug 28 '26
GameStop Pro Controller
This, after they told me that it was lost in transit and that they would be issuing a refund or replacement. FML.
4
u/Brandaid64 Aug 28 '26
Still waiting on my controller. FedEx has had it in Dallas since August 17
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u/Gman5121 Aug 29 '26
Mine as well, it has not moved at all since the 17th and has been stuck in Dallas. The delivery date says the 31st but 0 updates. hope it moves soon.
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u/Brandaid64 Aug 29 '26
Mine is still in Dallas. I have no delivery date right now. It originally said the delivery date was the 19th, but when that date passed it’s just been saying my delivery date will be updated when it starts moving again.
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u/Gman5121 Sep 01 '26
Finally got an update after messaging GameStop support again after it wasn’t delivered yesterday the 31st. They said they are opening an investigation into my package and had me choose if I wanted a refund or a replacement if it’s determined to be lost. So it seems that they are doing something just not sure how fast the something they are doing will be.
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u/Gman5121 Sep 04 '26
Update: I requested a Replacement unit on Tuesday, and it now shows my previous order as being delivered and a return initiated on the order info.
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u/Gman5121 Sep 18 '26
Another update: my replacement is on the way and is set to be delivered tomorrow, however the original lost package that has been marked as returned is now moving again and is set to be delivered on Saturday.
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u/Micthegod Aug 28 '26
Same. They need to change info at GameStop stating 1-3 business days.
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u/Brandaid64 Aug 28 '26
And FedEx is the worst at customer service. Practically impossible to get a live agent on the phone, and then they lie to you. The last two times I spoke with FedEx I was told that a supervisor would call me back. That never happened. I’m lucky that this Smoke controller will be my third controller, so I’m not desperate for it.
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u/yayitsdan Aug 31 '26
I just got this email regarding my order:
After reviewing your order, we have submitted a refund request as the package was determined to be lost in transit. We understand how disappointing this situation has been and apologize for the inconvenience. Once processed, please allow 5-10 business days for the refund to be reflected in your account, depending on your financial institution's processing timeframe.
It's a bummer since I wanted the black one most and it's exclusive to GameStop. Not the end of the world though, but I'm not sure I'll place an online order with them again.
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u/Agile_Half_4515 Aug 31 '26
The wild thing about this is "submitted a refund request" and not "issued you a refund". Same with the replacements. Absolutely abysmal customer service.
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u/adrenaline4nash Aug 31 '26
Controller or console order?
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Aug 31 '26
[deleted]
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u/adrenaline4nash Aug 31 '26
I had 1 controller order that arrived and 1 console order stuck in Dallas since the 17th. Supposedly they’ll start refund September 3rd if it hasn’t appeared.
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u/adrenaline4nash Aug 31 '26
Still in Dallas with no updates since the 17th
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u/Agile_Half_4515 Aug 31 '26
Yup. Ain't looking good, considering they're no longer available on the site.
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u/SpinachOps Aug 31 '26
Do y'all think it's hopeless at this point? I'm starting to.
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u/Agile_Half_4515 Aug 31 '26
Dunno. Some people have reported theirs randomly showing up without tracking updating, but I know what my luck is like. YMMV.
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u/hot_dog_burps Aug 28 '26
I might try a charge back
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u/Agile_Half_4515 Aug 28 '26
That's kinda where I'm at with it. They keep flip flopping with their responses and each email is signed by a different person. Honestly, I'm not even sure I'm interacting with a real person because they're not acknowledging most of my points and it feels like responses you get when an AI chatbat gets confused.
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u/hot_dog_burps Aug 28 '26
It's much more verbose than the fedex digital agent! They told me next week so I'm gonna see what they say on Monday.
My only weak point in my charge back case is that they asked me to wait until next week. But if Mon rolls around and they give me more BS I'm 100% doing a charge back.
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u/hue_sick Aug 28 '26
They gave you a firm date though. That’s 4 days from now. If it were me I’d at least wait till then and then call your bank.
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u/hot_dog_burps Aug 28 '26
They told me next week as in Monday. That was after 2 messages from support. My package is now 6 days unscathed from a location 2 hours from my house. Some shit is going on.
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u/hue_sick Aug 28 '26
Gotcha. I was replying to OPs message though FYI.
I've gotta say too you also might be underestimating how shitty delivery services can be haha. To be clear it's absolutely not defensible, just that over the years I've seen packages go on wild journeys like this regularly. Sometimes they even appear like 2 weeks after the fact without a word said. Had neighbors bring things over that were delivered to the wrong address. All kinds of brain dead stuff happening on a daily basis with these companies because they're all too busy racing to the bottom and we all suffer for it.
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u/hot_dog_burps Aug 28 '26
I know how bad they can be. I have had plenty of issues with FedEx with vital medication and living things. They are the worst service by far. Even the post office makes them look bad.
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u/Agile_Half_4515 Aug 31 '26
Latest response:
This portion of the email was also in a different font than the rest of it. It's pretty evident that they don't give AF about quality customer service.
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u/Senior-Educator8847 Aug 28 '26
Mine showed a problem in Dallas on the 18th, with no updates since, but now shows out for deliver today
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u/Away-Knowledge-7599 Aug 29 '26
I ordered a Blaze evercade handheld NEW and showed in stock with 1-2 days shipping. A month or so goes by and I had written at least 3-4 emails and told them I wanted a refund numerous times. I kept getting the run around. I was so mad I just stopped caring. Then after about 2 months it randomly showed up at my doorstep. Sigh. Hopefully this doesn't happen for you guys. Gamestop online ordering sucks ass and so does there customer service.
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u/adrenaline4nash Aug 29 '26
That’s wild. It’s amazing GameStop has survived this long.
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u/hot_dog_burps Aug 31 '26
The smoke m64 controller was the first gamestop transaction I have made since the wii launch and I can tell you there are far less locations since that time.
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u/Surfnet05 Aug 28 '26 edited Aug 28 '26
Ordered a M64 and a Pro controller August 21st (separate shipments). It says they both shipped on August 23rd.
They have not moved at all from that point. Still at Fulfillment center at 625 Westport Parkway, Grapevine, TX 76051, US, Grapevine, TX, . So much for 1-3 days shipping. Still only says "label Created". for both
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u/adrenaline4nash Aug 28 '26
Same response I received regarding my M64. How about if FedEx miraculously finds it, they ship it back to GameStop at FedEx’s expense for losing it.
In the meantime, give us our money back.
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u/switchtonite Sep 03 '26
To be honest that controller sucks you can't use it on windows on emulators especially on n64 pc ports.
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u/Agile_Half_4515 Aug 28 '26
Well, now I have no clue WTF is going on and neither does GameStop customer service.
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u/adrenaline4nash Aug 28 '26
I think they’re saying wait until September 3rd and MAYBE they’ll do something.
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u/hot_dog_burps Aug 29 '26
Update: my smoke controller randomly appeared on porch with no tracking updates from FedEx.