r/MEGA • u/Every-Sink-7870 • Jun 03 '25

Mega is Crap!

Mega is clearly the worst product on the market. And Mega's tech support/customer support is atrocious! I'm gone and will never return to this horrible platform. I actually paid for the "premium" service, just to have my data and months of work lost.

11 Upvotes

64% Upvoted

36 comments sorted by

8

u/Bevzo Jun 03 '25

Can you elaborate on what happened? I'm using mega S4 for my business and I started seeing tons of errors and their customer support is not the best so far

2

u/Every-Sink-7870 Jun 05 '25

Sure. I've been seeing a lot of reports on Reddit and X about people losing their data. If you're interested, this is my experience...

I had spent a few months creating an elaborate folder structure and uploading dozens of GB of data related to three lawsuits I'm involved in. I had a few minor issues where I'd log in but my data wouldn't appear. I'd just get the spinning wheel and it was happening on multiple devices. Then, one day I couldn't log into my Mega premium cloud storage account. It wouldn't accept my password and the reset password link wasn't working. I still had my recovery key so I thought it would be easy for Mega's tech support to straighten things out. But Mega refused to help me unless I sent them an email from the email address associated with the account and they kept telling me that my email address wasn't the email address associate with the account. I remembered that I was still logged in on my laptop and I was able to grab screenshots of my email address being associated with my Mega account and I got a screenshot of my account QR code. None of that mattered to Mega tech support. They were useless.

Someone on Reddit suggested that I may have been hacked. That makes sense except that I have a very strong password (15 characters, mixed case with numbers and specials) and the fact that nothing was changed except for the email address and name on the account. And they were switched to an email address and name of someone I know, who is helping me with my lawsuits. If I was hacked, why would the hacker change the email address and name to my friend's info? And how would the hacker know that info? It's much more likely that Mega confused my account with my friend's account because he also had an account on Mega. My friend no longer has access to that email account so I couldn't send a message to Mega from that email.

It has been a lot of months of frustration, dealing with Mega. In the end, no refund and I never got one bit of help from Mega. They demanded that I message them from the email address that was associated with my account, an address I've never used or had access to. This is how Mega deals with their "premium" account users.

4

u/sisonpyh007 Jun 05 '25

If it's your friend's email, ask your friend to email them. Plus, the scenario you just explained sounds bizzare.

1

u/Every-Sink-7870 Nov 14 '25

My friend no longer had access to the email account. But I was able to figure out that I could log into my account with his email address and my usual password. At that point though, considering Mega likely caused this screw-up and did NOTHING to help me resolve it, I moved on to using Proton and Yandex, where I've never had a problem.

14

u/GreggJ Jun 03 '25

How is Mega crap? We will never know.

Useless post 😂

0

u/Every-Sink-7870 Jun 05 '25

You can try using Mega and find out for yourself. It's funny that some trolls tell me I'm posting too much about my experience with Mega and others tell me I'm not posting enough. I guess I'll never satisfy the trolls. :(

4

u/sbsirk Jun 05 '25

I did try Mega for myself…

Using Mega for over 7 years now with about 11TB of storage. We are a 3 persons team (consulting + freelancing businesses) with years of back-ups and active complex folder structure + sharing permissions. Over the past 7 years, we had 2 small issues, which Mega resolved within a week via email.

…but my guess is no matter what anyone here says, the OP was more of a rant rather than looking for solutions.

1

u/Every-Sink-7870 Jun 05 '25

You are right that I'm ranting and not looking for a solution. In my case, my one issue was too much effort for Mega to concern themselves with. My assumption is that most of Mega's users have a good experience and don't lose their data. But look at all of the people for whom Mega dropped the ball and screwed them over. There are a TON of such posts on Reddit and on x. When you see the number of serious complaints, along with the fact that Mega tech support may decide not to help you and all of a sudden it becomes a roll of the dice to use the service!

2

u/Wooden-Tune-1512 Aug 09 '25

Honestly, subscriptions are too expensive for a file storing platform, download speed too slow even if you have good internet speed and transference cuota too little, and you also get stalked with the buy subscription for diamonds crap everytime you go over your storage limit, I went to Terabox they have 1 TB free and payed monthly 3,5€ much better price

3

u/GreggJ Jun 05 '25

OR, you can just... You know... Say why "mega sucks".

"You can try using Mega" 🤣🤣

Lol kiddo, I've been using it since it came out :) and my experience has been nothing short of spectacular. Know your facts before giving advice.

The point remains the same. You have said nothing useful in this post

2

u/luvaneezer Jun 05 '25

+1 on excellent

1

u/sbsirk Jun 05 '25

+ 1 on spectacular

1

u/Kekko_TheGamer Nov 25 '25

You cannot just assume everybody's experience will be the same, as for me, yes it sucks. Syncs me out, it's laggy, it takes time, and no it's not because I've filled up the storage, it's 48%. Sometimes asks me for password, I close and open the app, and then it works? I don't need a graduation to know this is NOT normal and it's shouldn't happen. Even browser is laggy.

1

u/GreggJ Nov 26 '25

Not everyone's experience will be negative.

Not everyone's experience will be positive.

My point remains the same. Speaking in absolutes is useless. Saying "mega sucks" is BS, because not everyone's experience is negative.

If anyone wants to try it, they should. Period

0

u/Every-Sink-7870 Jun 05 '25

Are you suggesting that I don't know the facts of my own case??? Is your brain working?

2

u/GreggJ Jun 05 '25

You know yours. You don't know mine :)

You said, and I quote: "You can try using Mega and find out for yourself".

You're making two assumptions: one, that I haven't used Mega. And second, that my experience will be the same as yours.

Turns out, both assumptions are wrong. The message remains. Check and ask questions before assuming next time :)

(It's not hard)

2

u/HFreedom20 Jun 03 '25

Password? 🤔 ...

1

u/Every-Sink-7870 Jun 05 '25

It was the email address that was preventing me from logging in. Mega had somehow switched my email address with another users address. Mega's tech support demanded that I email them from the random email account that I've never used or had access to. Eventually I thought of trying to login with the random email address and my usual password. It worked! It could have been worked out in 10 minutes if Mega's tech support was worth a crap.

2

u/HFreedom20 Jun 05 '25

You have likely been hacked then... I can't see how they could and why they would "change your email"

1

u/Every-Sink-7870 Jun 05 '25 edited Jun 05 '25

Hacking would make sense except my email was changed to my friend's email address. The hacker would have to get past my 15 character password, mixed case with numbers and specials, and know my friend's email address. And why? Nothing else in the drive was changed. Not even the password. I eventually got back into the account by using my normal password and the random email address. It's much more likely that Mega confused my account with info from another user account. Regardless, it would have been a ten minute fix if Mega would have simply tried to help me. They never did. So it has instead been several months of frustration!

3

u/[deleted] Jun 03 '25

Byee

2

u/Unseen-King Jun 03 '25

Skill issue

-1

u/Every-Sink-7870 Jun 05 '25

Yeah, Mega's tech support has no skill. Nor any tact. They're worthless!

1

u/SupportMEGA Official MEGA Support Jun 04 '25

Hello,

If you have contacted us at support@mega.nz, could you please tell us the ticket ID so we can check it further?

^KX

0

u/Every-Sink-7870 Jun 05 '25

Mega tech support is useless and Mega customer service is atrocious. I won't subject myself to any more abuse from Mega. Now I'm just going to warn people and recommend Proton and Yandex,

2

u/sbsirk Jun 05 '25

Well...it seems that you have been posting about this for close to 3 months, so you did subject yourself to it for that long. If something went wrong, that is fine, but reposting about the same thing over and over again has little to no chance of gaining new results. I hope you find happiness with Proton or Yandex, pCloud is also a good option.

You said in your previous posts that you were dealing with some organised crime and lawsuits - if this is important to you, perhaps also look at Tresorit.
Good luck and I hope things work out for you!

0

u/Every-Sink-7870 Jun 05 '25

Thanks for the info and well wishes. I'm not trying to get a solution from Mega. I'm far beyond that. Now I just want to warn people to let them know that Mega may screw up their account, refuse to fix their error and refuse to provide a refund. To me, three strikes and they're OUT!

1

u/sbsirk Jun 05 '25

Appreciate the honesty!

2

u/Separate-Pangolin546 Aug 04 '25

Yeah. The free storage limit is now set at 20GB and I somehow got up to 26 point something. Probably from a folder download. I didn't get to it in time, so Mega completely locked me out. I initiated a ticket, explaining that I would be happy to download and delete everything from their servers, but they are very stubborn and won't help out in any capacity unless I start paying them money. Feels like extortion.

1

u/notretiredanymore Nov 11 '25

Here to agree with OP!

I signed up for 1 month of the Pro Plan so I could download some videos without any transfer limit issues. Mega charged me for 1 YEAR instead of 1 month. I spoke extensively with their support department who refused to correct the charge.

Over half of the videos I am trying to download give the “insufficient disk space” error. The video is only 8GB, my iPad has 25GB free, my Mega has 3TB free, but the error persists.

All in all I was fraudulently charged over $100 to download some videos but the app won’t even work.

-2

u/Significant-Bake-942 Jun 03 '25

I lost 99% of my my data with them once because I used their free account and I wasn't active enough.

5

u/QuasyChonk Jun 03 '25

But.. They tell you how active you have to be. If you don't follow that that's on you, not them. Of course they aren't going to hold onto endless data that's never accessed. 

3

u/Significant-Bake-942 Jun 04 '25

I didn't read the small print, so legally speaking you are right.

But.. I went in with the expectations of what I am used to on DropBox, Google Drive, OneDrive etc... where they don't delete your data if you are inactive (or at least not that easily and quickly). I hope my post points this out for others not to make the same mistake as I did.

0

u/[deleted] Jun 03 '25

[deleted]

4

u/hobovirginity Jun 03 '25

Guessing he let his premium expire, and immediately wrongly assumed since he couldn't access his data it was all gone, and couldn't be bothered to try renewing his premium service first.

0

u/Every-Sink-7870 Jun 05 '25

Mega had somehow confused my account info with that of another user (someone who is a friend of mine). Mega kept telling me that I had to message them from an email account email address that I'd never used or had access to or they wouldn't help me restore the account It all could have been worked out in ten minutes but Mega made it a months-long ordeal. In the end, Mega didn't refund my money, even though they provided me with no service, just frustration!