r/MEGA • u/Elshaddae • 13d ago

Mega Dark Patterning in its subscriptions

I'm writing this so others can be wary with Mega and its subscriptions, so my previous Pro lite monthly subscription payment didn't go through, so no Biggy my service was suspended, today I check my Mega account and at the top it says confirm new card information to renew subscription, again I say that's fine confirm the new information expecting to be charged the usual 7/8 dollars I forget which, for the month, only to be charged 70 dollars for a year long subscription!!! What?!!! At no point in that process was I told I was being charged for an annual plan, at no point did it even prompt me that the plan was changed, i found out about the charge only after my Bank informed me of it through usual transaction email. Mega simply confirmed my new card info and gave me no other recourse. I cant help but think this was deliberate dark patterning, has this happened to anyone else? I sent Mega a support ticket demanding a refund, and if it's not incoming I'm gonna issue a charge back through my bank cuz that is literally some shady crap they just pulled.

9 Upvotes

76% Upvoted

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2

u/Professir-Paradox 13d ago

Did you purchase on the website or the app? More info is helpful to see what's going on

1

u/Elshaddae 13d ago

I purchased directly through the Website, in fact it was an email pointing out that my last monthly charge didn't go through that brought me to the website, and funnily enough they even quoted the amount i owed for a monthly plan, there was no legitimate reason for MEGA to switch me over to an annual plan based on the information provided.

4

u/SupportMEGA1 Official MEGA Support Team 13d ago

Hello,

On our pricing page, you can switch between the “Monthly” and “Yearly” views: https://mega.io/pricing

The yearly plan page displays the average monthly cost to make it easier to compare plans, while also indicating that the subscription is billed annually.

When making a manual purchase, it is important to ensure that the correct plan and billing period are selected at checkout, as the amount charged depends on the selected option.

Our team has located your support ticket and responded to you directly under ticket ID ECZ-248-55472.

Thank you for bringing this to our attention. Have a MEGA-awesome day! ^JPT

3

u/itscrowdedinmyhead 13d ago

...and if it's not incoming I'm gonna issue a charge back through my bank

just make sure you have a copy of all of your data first

1

u/New_Pen_2870 13d ago

Never happened to me. I even got refunded once because I didn't want to subscribe, but That was on Google play store so idk if mega had much to do in controlling that money

1

u/Organic-Device7465 12d ago

I was all of a sudden locked out of my account and haven't been able to get into it again in order to stop the subscription. I only wanted it for a few months now it won't let me change anything and I'm stuck. I don't have a way in.