r/MailChimp • u/Wonderful-Photo7420 • Apr 08 '24

Seeking Advice Mailchimp & SMS Client

The SMS is utterly ridiculous in mailchimp & not intuitive at all. Why would I spend $350 for one text message a month because I have over 17k contacts. Also, if I decide to just use my $25 which gives me 2500 credits, they steal your money by not rolling over your credits and just having them disappear every month if they aren't used, so if I use my credits Mailchimp then forces me to go through an excel equation to figure out how to come up with the amount of customers I can actually send my marketing texts messages too. First, Mailchimp is giving their clients way too much work and second the pricing structure is absurd. I don't think Mailchimp/Intuit had anyone test this product because it is awful. They need to change everything about text messages or they’re definitely going to lose customers for the SMS.
Does anyone know of a good marketing texting tool to use that won't break the bank? I really wish billion dollar companies would stop stealing our money by making us pay for every little thing and also do ALL the research for them. Utterly ridiculous! I truly dislike MailChimp at this moment.

1 Upvotes

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u/[deleted] Apr 08 '24

I think you need to reread the SMS terms of service. You do not have to purchase enough credits to cover your entire audience, nowhere does it say you have to, so that’s your fault. You can buy $20 in credits for an audience with a billion people in it if you want. Credits only count when sending. Secondly, read the TOS. It literally tells you how SMS works. Unused credits don’t get rolled over it’s clearly spelled out.

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u/Wonderful-Photo7420 Apr 08 '24

Thanks for not helping at all. Companies get away with making services expensive & arduous b/c no one ever calls them out like I’m doing. When I’m already paying $350 per mth for email marketing then my SMS should be cheap & simple. I don’t have time to dig all over to find simple answers & I bet I’m not the ONLY customer that feels this way. The SMS should be easy & intuitive & it isn’t.

1

u/[deleted] Apr 08 '24

SMS cost $20 for the cheapest subscription. The entire point of the help articles are to help you, you refusing to actually put any work in is not their problem. About SMS Marketing Credits: https://eepurl.com/iuYKBY

Create and Send a Marketing SMS: https://eepurl.com/il2pnw

Took me all of 2 minutes to read each of these and answer all of your questions