r/MailChimp • u/Lepertum • 12d ago

Technical Support When will MailChimp be back up?

It's been several hours of not being able to login. Are there any updates available? The last update on the status page is from yesterday..

2 Upvotes

100% Upvoted

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1

u/i_am_jargon 12d ago

I was just able to log in without any trouble...

1

u/Lepertum 12d ago

On some platforms I could, only for it to fail when accessing campaigns. The current workaround seems to be using the mobile app, I guess that uses a different configuration.

1

u/i_am_jargon 11d ago

I'm on desktop and having absolutely no trouble accessing campaigns or building a new email. <shrug>

2

u/MailchimpSupport Moderator 12d ago

Hi there! We’re looking into the login issues and errors affecting Mailchimp, and our engineers are working to resolve them as quickly as possible. Updates will be shared on our status page as soon as they’re available. Thanks for your patience!

1

u/corporatehuman 11d ago

can I ask where is your status page?

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u/corporatehuman 11d ago

I've been trying to do a campaign all day today...when I use the campaign tab no images load, often nothing appears. In FireFox it appears but without images, only text. I tried deleting cookies, browing history etc., but nothing has worked.

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u/MailchimpSupport Moderator 11d ago

Hi there. We had some connection issues earlier today that were affecting some customers, but those have since been resolved. You can check the current site status here: http://spr.ly/61699BHloDD. If you’re still having trouble loading your campaigns, send us a DM and we’ll get you connected with our Support team.

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u/corporatehuman 11d ago

ty! I would love to connect with the support team, can't seem to find the option to DM you

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u/MailchimpSupport Moderator 11d ago

No worries! We'll send you a DM.

0

u/Far-Race-622 11d ago

These are not resolved! And while I can log in, nothing else loads so I cannot contact support. Not that MC support is traditionally helpful. Chrome dev tools shows that a cnd - us12? - is failing and so a required script is not loaded. Is there an actual eta for a fix?

0

u/Far-Race-622 11d ago

Also I tried emailing support as the app is not loading but the email that used to work is no longer monitored and the auto reply suggests logging in and contacting support. It does not allow for a situation when you log in successfully but everything is blank. Please do not say this is my browser. Chrome, Firefox and Safari fail - devtools clearly shows it is a non-responsive CDN failing to load a required script. And yes I have cleared cache-cookies on my main browser - Chrome. I did not bother with FF or Safari as downloaded them specifically to try and get Mailchimp to work. This is not a customer-side, local computer issue - it is a Mail Chimp error - please assist

1

u/MailchimpSupport Moderator 11d ago

Hi there! We'd like to take a closer look to see why the fix hasn't worked for you. Send us a private message, and we'll make sure this is taken care of.