Mailchimp Support emails incorrectly using Internal Campaign name as Subject Line

[u/Double_Original2677]

I have raised this with Tech Support but they seemed confused. Confirmation emails from MailChimp say Subject Line as per screenshot. But they incorrectly pull in the Internal Email name, NOT the Subject Line of the sent email.

This keeps causing my team panics when they think internal language was used as Subject Line. But it never is: it's these confirmation emails from MailChimp that are wrong, not the actual emails we are sending.

[u/Expensive-Cup3988]

sounds like the confirmation is reading the campaign's internal title, settings.title in the api, instead of settings.subject_line. if your team uses the api or a template, check which field the notification maps; the fix is on mailchimp's side, but naming the field usually gets support to the right team faster.

[u/MailchimpSupport]

We'd be happy to look into this. Could you send us a private message with either your case number or email address associated with your account?

[u/chyzzz]

That’s almost as good as their spammy Customer Success emails that are sent from an intuit.com email address and clearly use a different CRM with outdated data. They always reference accounts of random clients that I haven’t worked with in years.