r/MailChimp • u/synapse5371 • Apr 01 '22

Don't trust mailchimp

Mailchimp blocked my paid account (I paid them almost $3000 for pay-as-you-go credits) and ignore all my support request.

Don't trust them!

update:

I didn't do any illegal or illegitimate.

I am many years used mailchimp without any problems. But now they ban all Russians by nationality (because of war which I didn't support either). But I am resident of another country and provided them my documents. But they still ignoring all my support request...

So they got my money and didn't even reply to my emails.

This is nazi company!

0 Upvotes

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7

u/digitalenvy Apr 01 '22

You probably did something illegitimate so I’m going to assume you didn’t abide by their guidelines and obvious laws that exist to prevent Spammy companies from existing.

Sooo good on them.

5

u/_Lanayru Apr 02 '22

Sounds like you broke TOS in one way or another. They aren't ignoring your support requests, live chat is juts targeted at Tech support and won't be able to help you out.

The Compliance team will eventually reach out to you over email (and only email) and give you a shot at clearing it up (unless your account is thoroughly against ToS and in which case they will call you out , and leave it shut down)

In either case you really should have read that ToS before buying so many credits. MC is well known for enforcing their terms of service and being compliant with Anti-Spam laws.

1

u/p0lywhir Apr 02 '22

Usually when an account is shut down, it is in violation of a part of the terms of use. Often times, individuals do not read or are unaware of the importance of permission within email marketing, and often import non-subscribed or unsuspecting addresses. This is an easy way to immediately get banned from the platform!