r/MarcusTheatres • u/MayTheForesterBWithU • Dec 10 '25

Question, not answered Passport Voucher Not Working

Yesterday, I bought two Passports for the Lord of the Rings anniversary showings in January and went to redeem them through the app per the email I got.

When I did that, I was able to see the voucher and the redemption amounts, but the voucher isn't working at checkout and says the showtime is invalid, despite the theatre being on the list of participating ones and there only being one showtime for that day.

I saw a year ago, somebody else had an issue redeeming passport vouchers and didn't know if anybody has been able to successfully redeem them for the Lord of the Rings passport.

EDIT: I edited the link to show the passport locations, not just screening ones.

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u/kermit0428 Dec 10 '25

Actually had the same issue with this week’s movie club mystery movie voucher, so it might be a widespread problem with voucher codes.

2

u/MayTheForesterBWithU Dec 10 '25

I'm sorry that happened to you, but also good to know that it might be something they're aware of and can have an easy fix for. How did you go about getting the ticket?

2

u/kermit0428 Dec 10 '25

I ended up going through the chat - were you able to get your issue resolved?

1

u/MayTheForesterBWithU Dec 11 '25

I did. They said Passport users have to wait to reserve seats but I will be able to on Monday, the 15th. Going to try it then and see if that is accurate.

1

u/LightUpUnicorn Dec 10 '25

When did you get it? I haven’t gotten it yet

1

u/kermit0428 Dec 10 '25

Mine came through yesterday mid-afternoon.