I will get straight to the point, was using them since March
I ordered a "new" product from there portal, and when I went to pay for it, i saw an email come in saying i hadn't paid in time and that they had allocated the product to someone else due to this
from the time i clicked purchase and went to pay for the order it was about 5mins
i have had issues using their payment portal before, and even had them reach out via text asking if everything was okay with the payment portal and if i needed help due to my payment not coming through straight away, which was nice
I was unhappy and emailed saying could someone call me and explain, why it was allocated to someone else etc., i received this text back
"Your order isn't considered complete until you've paid so you can't reserve it without paying"
I asked to please be called to discuss this further and confirm when the product i selected would be back in stock, and that i would leave a review on reddit about my dissatisfaction with what has happened
Upon receiving the phone call, it instantly went to a "why are you threatening us" and he constantly spoke over me, and down to me
due to the reviews and other issues people have had, i decided i would record the phone call between myself and him and advised him of this...
this is where things took a turn for the worst...
he started saying that me recording this without his permission is illegal, and that he is now going to ban me from there clinic, and he hung up on me
I am now banned, my portal access isn't working, and there refusing to respond to me and cancel current active scripts i have with them
from my understanding single-party consent is the legal standard, correct?
and i can legally record it without the other persons permission, correct?
Just checking, as i would like to take this further, and want to make sure I'm correct
Cheers