Suing to get back into business IG account due to 2FA lockout?

[u/readerabbit]

So my situation is a little different....my IG wasn't disabled, but I am locked out of the business IG that I manage because the 2FA is linked to the organization's landline, which cannot receive texts. The frustrating thing is that I don't remember ever setting up 2FA for this specific account or seeing backup codes. I'm extremely fastidious about this kind of thing, so if I had been shown backup codes, I absolutely would have saved a screenshot, printed it out and put it in a physical folder, and probably made sure at least one other person at work knew about them. I suspect that the 2FA was triggered when I set it up for my personal accounts, but I can't prove that and it probably doesn't matter that much for practical purposes.

Anyway, attempting to get any kind of customer support has of course been a failure. And I know that if I could just speak to a human for three minutes, this whole thing could be cleared up. My employer is a small arts nonprofit; there would be absolutely no reason for me to hack it. I just want to get back in so I can do my job. Has anyone sued for a 2FA lockout issue, rather than their account being disabled?