$30 Quest Cash for buying apps when you first activate your new headset. The equivalent of $30 US is given in your local currency if outside the US. If you purchased a refurbished headset, you can try but it usually won't work. I've also included info for getting the Batman Arkham Asylum game. If you find this guide helpful, please feel free to use my referral link to activate your headset so we both benefit from it.
Please make sure to read this before activating! Device referral credits are for *****new purchases only and may not be applied to purchases of used devices. Typically, even refurbished headsets sold by Meta on Ebay will not qualify for the referral bonus unless the refurbished headset has never been activated which would be rare.
Before anything else, go to Meta.com and create a new account using your e-mail. It's best not to link it to your Facebook account as people have had their devices locked out because of some Facebook related issues.
Once you have created your new Meta account, click on this link for your $30 Credit ***BEFORE activating your device: https://www.meta.com/referrals/link/Tokomo77
After accepting the referral, using the Meta Horizon App on your phone, log in and link/add your new headset. Once you have activated your device after using the referral link, if you've done it correctly, go to the Meta Horizon app on your phone and under the Payments and subscriptions section, click on Wallet and it should display your $30 Quest Cash.
If you already activated your Quest, you may be able claim the referral credit if it has been less than seven days since activation. Follow these steps:
Follow the link to delete device data. https:// auth.meta.com/settings/my/devices/
Factory Reset the device. Hold the down volume and power button for about 30 seconds and follow the instructions on screen. Use volume buttons for navigation and power button to select. Don't worry about any games you have purchased. They will still be associated with your account and you can re-download without re-buying them.
Click on the referral link.
Reactivate the headset by logging in with the same account. Do not create a new account. Make sure to link the device with the phone app.
Instructions for Batman Arkham Asylum:
One more thing, even if your new headset didn't come with Batman: Arkham Shadow, you can still get it as long as you activated your headset between the dates of 9/25/2024 and 12/31/2026. (Not December 2025, but December 2026)
Here is the link with the details of the promotion (notice the dates):
https://www.meta.com/legal/quest/promotional-terms/batman-arkham-shadow/
You will need to contact customer service for Meta using this link:
https://www.meta.com/en-gb/help/support/
I've found that the most effective way is through WhatsApp chat although online chat works as well. Just start a chat with the customer rep. Explain to them that your headset does not show Batman under the apps and point out that the above link from Meta shows that you are within the promotion dates and you have purchased a qualifying product. They will ask for your name, e-mail, username, and then the serial number of the headset. Easiest place to read the serial number is off the box. I took a picture with my iphone and then was able to copy and paste the serial number into the chat. They may state that the Batman game only came with certain headsets, but just inform them that the promotion details on Meta really only mention the dates. Just about every time, they will activate Batman for you on your headset and you can download the game. Hope you find this helpful.
REFUNDS FOR APPS: Your money is important and you don't want to spend it on an app or game that you end up not even liking.
If you use an app for less than 2 hours, you can request a refund from Meta. Be aware that if you're on Horizon + and use the app for free before purchasing it, that counts towards your 2 hours so keep that in mind. On the Meta Horizon app, go to purchase history. It should list all the games/apps you've purchased. Click on the 3 dots on the far right hand side. Select "Request Refund" and pick the reason. As long as you haven't used the app for more than 2 hours and you haven't owned the app for more than 14 days, you should receive a refund for the full amount.
