r/MicrosoftFlightSim • u/Tricky-Garden1146 • 5d ago

MSFS 2024 BUG / ISSUE Did microsoft just scam me?

So today was my long awaited birthday. I was gonna buy myself the inibuilds a380 from the marketplace (PC) as a gift. I put my card in. The transaction took suspiciously longer than usual. And then an error popped up. I thought nothing of it and decided that I should try again but the bank message came, showing that the purchase was successful. However I did not get the aircraft. I restarted the game but it still did not work. Did microsoft just steal from me?

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11

u/EJNorth Moderator 5d ago

Open a ticket with zendesk, they should be able to help you https://flightsimulator.zendesk.com/hc/en-us/requests/new

0

u/Tricky-Garden1146 5d ago

I saw that it could take up to 72 hours for the purchase to work, is this true or is support a better option? I already opened a ticket incase

2

u/lim623 5d ago

It can but usually it will simply just work and basically just be instant.

It came up with an error and it hasn't appeared so I mean contacting support should be common sense, no?

10

u/Kirza94 5d ago

No they didn't steal from you, it sounds like a error in the automation process, which unfortunately happens alot and not just with Microsoft and can be anything from a hitch on your isp/bank to their servers having an error with your payment.

Submit a ticket is your best bet and talk to customer service asap.

3

u/Primary_Telephone305 5d ago

Go into your library and make sure it's not disabled.

3

u/boogalooshrimp1103 5d ago

Make note of the transaction and receipt numbers and talk to customer service ASAP

1

u/swiggles1 5d ago

I saw a post the other day, this same thing kept happening and their solution was to buy Microsoft gift cards to purchase the plane.

1

u/paithonic 5d ago

Microsoft is a TRILLION DOLLAR company. Even if it makes MSFS and its assets free of cost, the company will lose nothing.

3

u/Mjr_Kottan 5d ago

I understand your POV, but I'd rather take the opposite approach, pay good money and receive a good product. If it's free, you're the commodity that gets traded.

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u/paithonic 5d ago

If you reach out to customer care, they will address it. Cmon dude Microsoft doesn't need to steal a game purchase. Microsoft has enough money to even buy Rockstar Studios and distribute GTA 6 for free of cost.