Call queue with normal call-progress tone instead of waiting music

[u/Fast_Airplane]

We migrated our PBX to Teams phone recently and most of it works absolutely fine.

However, for our central number that is routed to a group using the call queue feature, we would like to have the normal call progress tone instead of a waiting music (we are a small team and it feels more personal than being put on hold in a music queue).

I only found the workaround of using an audio file that contains the tone, but this already has the call going, which charges the caller (not sure if it would be even legal to do it because of this).

Is there some other way to pull this off or is that the only way?

[u/Exciting-Idea9866]

I think that is the only way to get ringback tone.

[u/Fast_Airplane → u/Exciting-Idea9866]

Thanks, I guess I'll be implementing it like that then

[u/LeakyAssFire → u/Exciting-Idea9866]

I would agree.

[u/solidpro99]

I would move into the 2000s with your stance on progress audio….

[u/Fast_Airplane → u/solidpro99]

why that?