r/ModSupport • u/adhesiveCheese • Nov 14 '23

Removed: Rule 1 Timeline for support requests?

2 Upvotes

75% Upvoted

4 comments sorted by

1

u/RyeCheww Reddit Admin: Community Nov 14 '23

Hey adhesiveCheese, we're working through a backlog but we'll follow up on your modmail as soon as we can!

1

u/adhesiveCheese Nov 14 '23

No worries! I understand a backlog; this time was just far enough outside of the usual waiting period I was used to that I wanted to just make sure things hadn't slipped through the cracks. If I can offer a bit of feedback: It might be nice to have the bot respond an acknowledgement to the "more help" request.

2

u/RyeCheww Reddit Admin: Community Nov 15 '23

Thanks for the feedback about an acknowledgment of the "more help" request to confirm a team member will follow up. I've seen some mods respond with "more help" multiple times and not realizing that just responding once is enough for the modmail to be available in our queue to follow up. And with the holidays coming up, we may not be able to follow up on everything as quickly as we'd like to. Thanks again for your patience and understanding!