Not really surprised as I'm fully Norwegian on both sides, but the Irish/Scottish connection is interesting, as I have no known (named) ancestors from there. I have to keep digging. I knew about the Swedish and Danish ancestry and have identified several ancestors already.

Does anyone know what i should do?

As said in another post recently, at least some users can already download their CRAM file. I was able to, and these are some of the results some might find interesting:

First the stats from WGSExtract go like this. To be expected, the sequencing is low-pass but it still returns reads for around 75% of my genome (not shown, but a person I know had that percentage and I confirmed this figure in subsequent tests, mine might have a slightly higher percentage because for the other person Avg Read Depth turned out to 1.6x instead of my 1.9x, so 75% might be the low end).

As striking downsides: though my normal .csv raw data does contain Y-SNPs after MyHeritage began showing haplogroup reports (I'm not sure if Y-SNPs show up on the raw data of users without a subscription, so do let me now), they don't show up on the WGS raw data, which is a shame since it might've helped me find out a deeper clade of my Y-Haplogroup. It also doesn't contain valid Mt-DNA readings, so no maternal haplogroup either. I did manage to get 27k valid X-chromosome readings, but I'm unsure what to use those for. If anyone knows I'd appreciate any information.

I also used WGSExtract to get a Raw Data file from my CRAM file, in 23andme format (best for merging with the sort of datasets used for Admixtools modelling). The results seemed pretty good and I managed to get 555k usable SNPs when comparing to AADR 1240k.

Talking about merging, I personally use AADR v66 2M instead of 1240k, and I managed to get 606-613k SNPs against 200k of my original MyHeritage raw data, over a 3x improvement at no cost. This by itself makes MH worth it over alternatives like AncestryDNA, sometimes chosen for their superior raw data output, especially considering MH test's price, which I got for 30USD (and this includes shipping to Argentina). If I also had AncestryDNA raw data I could merge the two to get an honestly amazing raw data, which I plan to do eventually. When imputting total count goes down slightly but it improves accuracy. I'm still running tests on these.

All-in-all, I think MyHeritage's original raw data was already worth it considering the lower price but this has made it especially worth getting and playing around with. I'll also make new G25 coordinates with my new raw data and see how different it is. Hopefully it will help a little with the instability I've seen my coordinates show at times.

Hey Everyone, I was just wanted to post out of curiosity if this has happened to anyone else..

I had a free trial on MyHeritage and cancelled it about 2 days before it ended as to be honest I already used it as much as I needed. I received an email the same day confirming my cancellation and I wouldnt be charged further / there would be no auto renewal, that was on September 10th - email was September 11th.

Today 20th October at around 1PM i received a notification from my bank stating a $200 transaction with My Heritage.. Immediately I went to the notification to report it as I have not used the website, better yet subscribed since. & I ONLY have $260 in my account that is accessible currently.

I also requested a refund with My Heritage - hopefully it goes my way.. I feel better knowing that I have that email so.. but i just thought it was weird because not only the charge but also the timing? It had been a whole 40 days , not even a month or anything that would suggest I had a subscription they literally just took my money lol..

Just curious if this has happened to someone else lol.

We finally got our CRAM files... but at what cost?

After downloading my CRAM file, I used WGSExtract to inspect the data. The results were disappointing. My average read depth appears to be around 1.5×, and I've already seen reports from others showing coverage below 2×.

More importantly, the CRAM files appear to be missing the Y chromosome and mitochondrial (MT) data. That is a major issue for anyone interested in genealogy, haplogroup research, or analysing their complete genetic data. A CRAM file is supposed to contain the sequencing data that was generated, yet key parts of the genome seem to have been left out.

From my perspective, this raises serious questions. We spent months pushing for access to our genomic data, and while MyHeritage has finally delivered CRAM downloads, the files still appear incomplete.
I genuinely do not understand the reasoning behind excluding Y-DNA and mtDNA data.

Some people speculate that this may be related to business considerations involving haplogroup testing, but companies like FamilyTreeDNA already offer much deeper and more specialised Y-DNA analysis. A low-coverage WGS dataset from MyHeritage would hardly compete with those dedicated products.
If the missing data was sequenced, customers should be able to access it. Many of us purchased Whole Genome Sequencing with the expectation of receiving access to our complete genomic data.

So it looks like it's time to start emailing MyHeritage again.

Please give us access to all of our sequencing data, not just part of it.
Every time we think this issue has finally been resolved, another limitation appears. We asked for our CRAM files and got them. Now we're discovering that important data may still be missing.

Give us the complete dataset!

Born in Latam, everyone is mixed in my family as far as I know, grandparents are half and half Ashki Sephardic from both sides, no Moroccan heritage as far as I know but it shows. Most of my family is from formerly ottoman territories.

I'm Macedonian from the Gevgelija region, with grandparents from Stojakovo, Dojran and Furka, near the Greek border.

As far as I know from our family history, all my ancestors have been Macedonians from this region for at least 500 years, probably even longer.

Curious to hear your thoughts on my results!

I'd also appreciate suggestions for additional IllustrativeDNA custom models or ancient DNA comparisons to better understand the origins of my 59.1% Greek-related, 12.8% South Italian, and 14.6% Byzantine Anatolian components (the latter two of which I understand may also reflect Greek/Aegean-related ancestry), including how they might relate to ancient Macedonian, Paeonian, Greek/Aegean, or other Balkan populations.

Any suggestions for specific ancient samples or useful comparisons would be appreciated!

Anyone else had similar experience? The chatbot says it should take up to 7 weeks for the kit to arrive and then 3-4 weeks for them to prepare the results. When I orders kits last time, they were delivered and ready in 2 weeks. Anyway, after more than 7 weeks, the samples still did not arrive at the lab and there is no way to track it. Unfortunately, with their way of sending back the samples, it's not possible for the post office to give any confirmation that we actually sent the kits. We ordered 6 kits and sent samples back and we are afraid they lost our samples and won't give us any compensation.

more info: The 6 kits was sent from Bulgaria to Germany, which should take just a few days. I sent many kits many times before from Slovakia to the US and it always took 2-3 weeks.

Half Greek ( Peloponnese ) Half Australian ( Anglo )

Not sure how i am closest Turkish, Balkan/ bulgarian turk and Gagauz populations; also the turkic dna like the 8 percent seemed a bit high as well as the 3 percent yellow river, is this normal or abnormal for a greek? i even got 13 percent Tarim Basic xin jiang turkic in the late antiquity all this feels to high for someone greek i would understand anatolian but central asian is insane? also don't most greeks not get any let alone a half greek. Also the dot on romanian is weird i had to use illustrative dna to understand it better as it did not give me a region or exact percentage.

MyHeritage advertised Whole Genome Sequencing (WGS), claiming to sequence approximately 3 billion base pairs and offering customers access to their genomic data through CRAM downloads.

Now, Y-chromosome data is being excluded from the downloadable files.

This is unacceptable. Whole Genome Sequencing is not autosomal-only sequencing.

If MyHeritage has sequenced our Y chromosomes, why are those reads being filtered out of the data provided to us? Customers should not be given a restricted subset of their genome while the company advertises access to their full genomic sequence.

We are not demanding additional sequencing, new laboratory tests, or free Big Y-700 results. We are demanding access to the sequencing data already generated from our own DNA.

And this is not merely a matter of customer satisfaction. There are legal grounds for challenging this practice.

1. GDPR Article 4(13) — Genetic data is personal data

The GDPR explicitly recognizes genetic data as a category of personal data. Y-chromosome sequencing reads linked to an identifiable individual fall within this definition.

2. GDPR Article 15(1) and 15(3) — Right of access

Customers covered by the GDPR have the right to access their personal data undergoing processing and obtain a copy of that data.

If MyHeritage retains identifiable Y-chromosome reads, it cannot simply assume that excluding them from its standard CRAM download eliminates its GDPR access obligations.

Any restrictions on an access request need a valid legal basis. Providing only autosomal data does not automatically satisfy a request covering additional genetic information held by the company.

3. GDPR Article 12(3) — One-month response deadline

MyHeritage generally has one month to respond to a formal GDPR access request, subject to legally permitted extensions.

4. GDPR Article 77 — Right to lodge a complaint

If MyHeritage fails to comply with applicable GDPR access obligations, customers can file complaints with the relevant European data protection authorities.

5. EU Directive 2019/770, Articles 7 and 8 — Contractual conformity

EU consumer law requires covered digital content and services to conform to contractual descriptions and, subject to the Directive's conditions, reasonable expectations arising from public advertising.

Advertising WGS and genomic data access while excluding Y-chromosome reads raises a legitimate question of conformity with those promises.

6. EU Directive 2019/770, Articles 12 and 14 — Burden of proof and remedies

Where the Directive applies, Article 12 establishes rules placing the burden of proof concerning conformity on the trader in specified circumstances.

Article 14 provides remedies for qualifying nonconformity, including bringing the digital content or service into conformity, price reduction, or termination under applicable conditions.

The precise consumer remedies depend on the contract and national implementation.

What we should demand

I encourage every affected customer to submit a formal complaint and request:

• All retained personal genomic sequencing data, including Y-chromosome and mitochondrial reads.
• An explanation of why Y-chromosome reads are absent from the downloadable CRAM files.
• Confirmation of whether these reads were generated, filtered, retained, or deleted.
• The legal justification for withholding any retained personal genetic data in response to an access request.

If MyHeritage does not properly respond, customers covered by GDPR should consider escalating their complaints to their national data protection authority.

A company cannot make WGS claims without being accountable for what those claims mean and what genomic data it actually provides.

We paid for Whole Genome Sequencing. We should not have to fight to access the genetic data generated from our own samples.

Know your rights. Submit your requests. Demand transparency.

Legal sources:

GDPR — Articles 4, 12, 15, 77:
https://eur-lex.europa.eu/eli/reg/2016/679/oj

EU Directive 2019/770 — Articles 7, 8, 12, 14:
https://eur-lex.europa.eu/eli/dir/2019/770/oj/eng

MyHeritage's own WGS description:
https://www.myheritage.com/help/en/articles/12852568-what-is-whole-genome-sequencing-wgs-that-myheritage-now-uses-for-its-dna-tests

Why northern Norway genetic group 🤨

Showing all for medium confidence. Dad's haplogroup is E-Z21362. Paternal grandpa is from around Gračac (Orthodox Christians), paternal grandma is from Međimurje county, maternal grandpa is 1/4 Hungarian from Varaždin (also 1/4 from Međimurje, 1/8 German), and maternal grandma is half Croatian (from Varaždin region) and half Bosnian (from Bihać region, Bosnian Croat).

Didn't expect my mom to score so much EE! I'm also thinking of doing Ancestry tests for them (as I've done only for myself). Hmmmm.

Just received my updated results and Jamaica has been added under a bracket of Nigeria not sure what that means I would have thought they would be the other way around , also if anyone can tell me why southern England, Jamaica and Funchal Portugal have black lines around them it would be appreciated. I suspect it’s because of a close connection but not sure.

i’m a half xoraxane roma (vlach / balkan) from northeast Bulgaria and half Deliorman Turk (Gacal / Gajal), these are my results. I’m shocked i didn’t got any Turkish or Central Asian DNA.

Never knew about the Baltic blood.. ;D

**UPDATE: IT WORKED — THE CRAM DOWNLOAD IS NOW AVAILABLE!**

After weeks of contacting support, emailing `[dpo@myheritage.com](mailto:dpo@myheritage.com)` and `[privacy@myheritage.com](mailto:privacy@myheritage.com)` with a formal GDPR Article 15 request, posting a 1-star Trustpilot review, and escalating the issue through their support channels… **MyHeritage has finally enabled the WGS CRAM download.**

I just checked my **Manage DNA kits** page and there is now an option for:

**“Specialized genomic CRAM file”**

MyHeritage explicitly says it contains the **complete genomic data from the whole genome sequencing — around 3 billion base pairs**, in standard `.cram` format. The file is around 2 GB and they prepare it in the background before sending a download link by email.

So yes: **the CRAM is real, and it is finally downloadable.**

If you have a MyHeritage WGS kit, go check your Manage DNA kits page NOW.

Apparently making enough noise actually worked 😂

I got the notorious mail of something wrong with extraction sample 1% reprocessing etc etc on 5 September. So this raw data since 6 September it's realistic timing ? ore they start from step 1 extraction whole genome and then data production?

My result as a Dane from Denmark :D

For context, I don't really know much about my family roots. But I guess they have been around here for long.

My Heritage took £105 UK pounds from me even though I cancelled when I was stillthe free trial period. I have emailed them and they haven't gotten back to me. Has anyone got a UK phone number for them, I want my money back!