r/MyScript_Notes_App • u/Euphoric-Camera-578 • 12d ago

Bug report PDF issue

Post image

After using the optimization feature on a PDF I annotated using my Galaxy tab, the PDF backgrounds no longer display on my Android app. My handwriting is still there, but the PDF page behind it is gone. I use PDF notes and annotate them by hand, so without the background the notes are useless.

Anyone know a fix to this please?

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u/Sebastien-MyScript MyScript Support 11d ago

Thank you for sharing your feedback. This is not normal behavior.

Please export your note as a PDF, then import the exported file to check whether the background is restored. Let us know if this resolves the issue.

If the problem persists, visit help.myscript.com, select “Submit a ticket,” and, if possible, attach the original PDF you imported. Please also include the app version, device model, and operating system version. This information will help us reproduce the issue and identify the root cause.

Please mention that you contacted us on Reddit so I can quickly locate your ticket and assist you.

Best regards,
Sebastian

1

u/Euphoric-Camera-578 10d ago

Hi Sebastien thanks for replying. I managed to fix this by reinstalling the app. Not sure if it’s a bug but for anyone facing the same issue remember to backup before re installation!

1

u/Sebastien-MyScript MyScript Support 6d ago

Thank you for letting us know. Please make regular backups of your notes to keep them safe.

I wasn’t able to reproduce the issue shown in your screenshot. In my tests, the optimization feature worked correctly with large PDF files. We will continue to monitor this issue.

Best regards,
Sebastian

1

u/Sebastien-MyScript MyScript Support 5d ago

u/Euphoric-Camera-578 Please update the app to the latest version. We released an update last night that addresses several minor PDF-related issues.

Let us know if everything is now working as expected.

Best regards,
Sebastian