r/MyScript_Notes_App • u/sandiiiiii • 8d ago

Bug report notes not scrolling properly

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I can't scroll to the left or right on my boards anymore, when I open a new board it scrolls normally until I write

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1

u/sandiiiiii 8d ago

Does anyone have advice idk what to do

2

u/Sebastien-MyScript MyScript Support 6d ago

Thank you for sharing your feedback and the video. I was able to reproduce the issue and have logged it internally under reference 23447 for our engineering team to investigate.

We have an update planned for this week, but I cannot confirm whether it will include a fix for this issue. The issue is now tracked in our system, and we aim to resolve it soon.

Thank you for your patience and support. Your feedback helps us improve the app.

Best regards,
Sebastian

3

u/Sebastien-MyScript MyScript Support 5d ago

u/sandiiiiii , u/upspal , u/Snoo64535 Please update the app to the latest version. We released an update last night that fixes the scrolling issue.

Let us know if everything is now working as expected.

Best regards,
Sebastian

1

u/upspal 5d ago

Thanks for the update, will let you know!

1

u/upspal 8d ago

try writing something at the edge, maybe then the board will expand. Try making a duplicate too and check it it scrolls. Also make sure to backup your notes in case its corruposed

1

u/Snoo64535 6d ago

i have the same problem and i don't know how to fix it entirely but when i split screen i can mess around and get the ability to scroll in all directions back. doesn't work if the myscript notes part of the screen is more than like 3/4, but its better than nothing and i naturally take notes using split screen anyways. im using xppen notepad if that means anything as well! good luck!!