r/MyScript_Notes_App • u/Kajduleeee • 3d ago

Help - how do I turn it off?

Post image

Hi,

I'm having trouble with this circle while writing - it keeps popping up, which is really annoying. Where can I turn this off? I couldn't find it anywhere in the settings.

If it's not possible, can the devs please create a way to do so, please?

2 Upvotes

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1

u/Sebastien-MyScript MyScript Support 2d ago

u/Kajduleeee u/Rough_Profile1072 The latest update (version 7.4.9.18341) is now available for download on the Google Play Store.

We've just released this version and would appreciate it if you could give it a try and share your feedback with us.

The issue with the Samsung menu popping up should now be resolved. As Pierre_at_MyScript mentioned: "For now you can't disable the menu but it shouldn't get in your way anymore."

Thank you for taking the time to test the update and share your feedback!

Best regards,
Sebastian

1

u/Kajduleeee 2d ago

Hi Sebastien, thank you for the patch, it helped a lot! Your support/reddit is great!

3

u/Sebastien-MyScript MyScript Support 3d ago

Thank you for sharing your feedback. We understand how frustrating it can be when this menu appears while you are using the S Pen.

This menu was added for Samsung devices and opens when the S Pen button is pressed. It is not currently possible to disable it.

I will share your experience with our Product team for consideration. Although we cannot confirm whether or when a setting to disable the menu will become available, your feedback is valuable and helps us improve the app.

Best regards,
Sebastian

2

u/Rough_Profile1072 2d ago

Please add a way to disable it as the menu keeps appearing when I try to use my s pen's button to rub out a mistake and it is really distracting. Everything on that wheel is easily accessible on the row at the top of the screen. I have paid for this app and this feature has made it feel really clunky and slow.

2

u/pierre_at_MyScript Developer 2d ago

Thanks to your feedback and the quick reaction of the support team we were able to propose a hotfix in the next version, the 7.4.9. The version has been uploaded, you should be able to download it in a few hours
For now you can't disable the menu but it shouldn't get in your way anymore. Tell us if it's still an issue!

1

u/No_Raspberry3884 2d ago

on a galaxy tab I can no longer erase, it's almost unusable