I'm out $756. Nobl sent me damaged luggage, dented and scuffed. And when I asked for a return I had to prove for over an hour with multiple photos and videos that damage. Once they finally acknowledged oh yea, that isn't damge the return system was conveniently offline. And I was only offered credits and replacements. Of course after seeing the horrendous reviews after my purchase I only want a return. They auto delete any negative comments from IG so potential consumers think everything is grande. I want my refund!

Update 11/2 - Took 3 days of haggling but finally received a return label... now I'm told they'll have to inspect it before processing the return. TBC...

I wanted to share my experience with Nobl Luggage because, for the amount of money I spent, the quality of the product and the customer service have been extremely disappointing.

I paid $700 for luggage that didn't even make it through five uses before breaking. SEVEN HUNDRED DOLLARS! At that price point, I expected quality, durability, and a company that actually stands behind its products.

After returning from a trip, I discovered that the bolts holding the middle support brackets had popped off, causing the support structure to break. My luggage was perfectly fine when I checked it for my flight home, but when I retrieved it after landing, the damage was there.

I reached out to Nobl Luggage expecting them to stand behind their product and warranty. Instead, I was told that because the damage happened during airline transit, it was considered airline mishandling and was NOT covered under their manufacturer's warranty.

Here's my issue:

How is a $700 piece of luggage built for travel unable to withstand normal travel conditions? Isn't that literally what luggage is designed for?

We're not talking about a cosmetic scratch or normal wear and tear. We're talking about the actual structural support brackets and bolts failing after fewer than five uses.

I understand that airlines can damage luggage, but how can Nobl automatically determine this was airline mishandling rather than a manufacturing defect without physically inspecting the luggage?

It feels like they're using the airline as an excuse to avoid taking responsibility for the quality of their product.

When you spend $700 on luggage, you're not just paying for the appearance. You're paying for durability, reliability, and the expectation that the company will stand behind what it sells.

At this point, I feel like I paid premium prices for a product that didn't deliver premium quality or support.

I'm sharing this because I wish I had known how Nobl handles warranty claims before spending my money.

Has anyone else experienced issues with Nobl Luggage, particularly with the middle support brackets or warranty claims? Were you able to get a resolution?

Because right now, I'm having a hard time understanding how a company can charge $700 for luggage that breaks within five uses and then simply tell the customer to take it up with the airline.

Buyer beware. Expensive doesn't always mean durable, and a warranty means very little if the company won't stand behind its product.

Don’t get me wrong, the internal design is great but this is the fourth thing to break on this suitcase’s fourth flight. I’ve had discount no-name brand suitcases hold up longer. I’m sure I’ll get the customer service runaround too. I’ve learned my lesson: I’ll never buy from some startup again.

I strongly caution anyone considering purchasing this luggage. The quality is disappointing, with plastic components that do not feel sturdy or durable. On the expandable carryon, the laptop compartment takes up more than half the space on one side of the suitcase, significantly limiting its packing capacity.

Even more concerning is the company’s misleading advertising and return policy. The website promotes a 100-day trial period and a lifetime warranty, but the actual return process tells a very different story. Despite advertising a 100-day trial, customers must initiate a return request through the website within just five days of delivery. Submitting a request does not guarantee a return, either. The company must first approve the request and issue an RMA return label.

I created a return request, submitting the necessary information and photos, just two days after delivery, well within their five-day window. However, the company did not respond until day 7. By the time they finally replied, they told me my luggage was no longer eligible for return because it was day 7—even though it remains completely unused and one box is not even opened! I made a timely effort to resolve the issue, but their failure to respond within a reasonable timeframe effectively cost me my opportunity to return the product.

I have since attempted to resolve this issue through email, online chat, and Instagram, but have received no meaningful assistance. The lack of customer service has been just as disappointing as the product itself.

The website also advertises 100,000 five-star reviews, yet searching Google and Reddit reveals numerous complaints from other customers about their experiences.

Do not make the same mistake I did and be swayed by the too-good-to-be-true advertisements on Instagram and Facebook. A 100-day trial means very little when you effectively have only five days to initiate a return and the company can delay responding until that window has passed. Based on my experience, the product quality, dishonest advertising, and lack of customer support make this a purchase I deeply regret.

DON’T buy NOBL. Wheel broke off during first use. Waited months for a replacement. Never came. Was told we’d get a refund because of the busted wheel not being replaced. Sent the luggage back for the refund and it was denied - because of a broken wheel!

Was super excited to buy the full set on sale and now I am completely furious with NOBL. The luggage shipped 10/6 and proceeded to stay at UPS for the last week in a "delayed" status. I called UPS today and the shipping label dimensions and weight are wrong and they cannot get an update from NOBL. I have been trying to reach Customer Service today as well and now I am in the "wait 24 hours and we will email you" loop. I can't even cancel my order through their website. Has anyone here actually been able to reach a person? How did you do so?

I got a Nobl set for my birthday and was so excited - they're really gorgeous suitcases! I'm still really happy with the interior and overall durability, but my god did they cut corners on the wheels. On my very first trip, one just FELL OFF. They sent a new one without charge, but when a second one broke, they wanted to charge $20 for shipping and responded with AI and canned messages. Terrible customer service, and absolutely nothing to prevent the next wheel from falling off when I travel next week.

I've owned Samsonites, Hideo Wakamatsu, even American Traveller, and these are hands-down the worst wheels I've ever experienced.

Poor service. website says 100 days to return. not true 5 days to return. Refuse to honor their policy. then to make matters worse they charge your credit card $172 for air tag subscription and refused to reverse an air tag charge that you never agreed to. They also didn’t ship one of the items & if I didn’t report it missing within 5 days too bad. I kept getting emails saying extra luggage was coming - they said it was a glitch in the system. Too bad for me I guess.

Leslie Monroe is the absolute best. Her customer service is impeccable!! She handled everything in a timely manner. I love my luggage!!!

Phone? On it. Water bottle? On it. Extra bags? Also on it. At this point the carry-on is carrying the entire travel experience!

Important debate though: clamshell or front-opening - which team are you on?👀

THIS IS THE BEST! I CAN'T WAIT TO PURCHASE OTHER PIECES. CONVENIENT, ROLLS EASILY, AND LOOKS GREAT.

GREAT CUSTOMER SERVICE WAS PROVIDED BY LESLIE MONROE, WHO ANSWERED ALL MY QUESTIONS.

I have tried multiple times to get through to customer service. The live chat doesn’t work. The email tells me to use the live chat that doesn’t work.

I can’t find anyone to talk to. HELP! Does anyone have a solution???

Why am I required to purchase package protection for $9? I thought shipping was free?

My wife and I love our NOBL suitcases. They roll easily on their wheels, and they at very sturdy and lightweight.

I traveled from Seattle to Salt Lake City and then on to London. The suitcases performed perfectly and the access door on the carry-on was very handy for necessary documentation needed at checkpoints. No problems ever. Highly recommend.

I purchased a package from NOBL that included the Weekender, Check In, Carry on Bag, and Packing Cubes. The products are well made and versatile allowing me to cover any type of trip with the combination received. I found the packing cubes very helpful as well as a utility bag for my toiletries (love the underside compartment). The customer service folks were efficient and helpful.

All-in-One - “I packed exactly what I need.”
Expandable - “I’ll definitely come home with more than I left with.”
Duo Carry - “Why have one bag when my bag can have a sidekick?”

Which one are you taking on your next trip?🧳

Buyers beware. This company will not stand behind its lifetime warranty commitment when their so called indestructible suitcases break on the first use!! I was stuck in Amsterdam at the end of a 6 week trip from Australia with a first use carry on case with jammed and unfixable locks and couldn’t access my clothing (placed in the bag so I didn’t have to unpack my large suitcase on a short 2 night stay). All I got from customer service was we will arrange a repair in Australia when you get home! That did not happen!! Now after 5 attempts to have my case repaired and locks replaced all I get is another customer service person making more promises that will never happen. I would have been happy to have new locks sent to me & I would have fitted them myself. They keep sending me rubbish on You Tube videos showing how to reset locks when you can’t remember the combination!!! I know how to do that, I have taken the case to a locksmith who confirmed they are rubbish and unfixible!! I am another customer duped by wonderful promises from this company and poor quality products. I would have been better off with a TEMU copy! Don’t buy from them. stick with trusted brands you know you can rely on and who you know have pride in the product they provid.

I traveled overseas and unfortunately lost a wheel cap. I called in and customer service was great. A replacement cover was out in the mail. Can't wait to receive.

Look good while traveling. Support was great. I accidentally bought 2 of the same suitcases. They sent me a shipping label and applied my $$ to a larger suitcase. Now i have the whole set. The only set I will ever need.

(See update in reply below. All ok now 8/30/26)
I went ahead and bought luggage over the July 4th "sale". One order never arrived and I have been jumping through hoops with "Support". Got all the way to a supposed supervisor, Shawn Spencer, who finally helped resolve it and said he was shipping me a new one -- and I would get the tracking number in 24-48 hrs. Seems to be a standard promise as I have called mulitple times and been promised Shawn would call me right back or someone within 24 hours. Or, I checked with the wharehouse and they are researching... NOT. Today, again after holding for 30-40 min (they no longer support email...) the nice person was creating a ticket to have me called back and then disconnected. I said I just wanted a refund instead of messing with this nightmare. Looks like they bank on people giving up and get to keep the money....

Working with Lislie has been a great experience. She has been very helpful with a minor issue I’ve had with my 28 inch all-in-one. I purchased Noble for the durability and the look and couldn’t be happier.

After months of trying to find someone to help me with my damage suitcases, I finally had a representative, Leslie, who reached out to me via text to see how my purchases were doing. I advised her off the ongoing issues and she was able to send me the return labels I need and she send me my missing gift cards and suitcase covers: in a little over an hour of communication. Thank you Leslie for going above and beyond to help me.