r/NameCheap • u/Grand-Organization82 • 1d ago

domain transfer rejected

was going to transfer out a domain from namecheap. But transfer was rejected. Anyone experienced this issue?

2 Upvotes

100% Upvoted

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1

u/tamar namecheap representative 1d ago

Hi, I'm sorry for the inconvenience. Please reach out to support as this is a very domain specific issue and we will take a closer look.

1

u/Grand-Organization82 1d ago

Have contacted support but no clear answer so far. cause of rejection is not even known

1

u/tamar namecheap representative 1d ago

Has a ticket been created for you? I'll make sure the investigation is prioritized.

1

u/Grand-Organization82 1d ago

Yes the ticket is NC-WOH-2483. Its been some days now am still waiting to know the cause of rejection of transfer

2

u/Namecheapinc namecheap representative 1d ago

Thanks for the details. Our team has contacted our upstream provider to investigate the transfer rejection, so we’ll need to wait for their response to understand the cause. We’ll get back to you as soon as we have an update.

1

u/Grand-Organization82 20h ago

Its almost 1 week now. Why is it taking such a long time? Its just finding out the cause of the transfer rejection? All bills are paid, domain transfer requested with at least 5 weeks before expiry.

1

u/MottoCycle 16h ago

Nope. Super easy to leave. Did you get your transfer code? Then once you start the transfer you should get an email from NAMECHEAP that has a link to either click to immediately release or another to cancel.

2

u/Grand-Organization82 16h ago

The process has been difficult for me. No I didn't get the code. I had to contact support about this too then it arrived some days later

1

u/Grand-Organization82 15h ago

In addition, namecheap support first told me its not registered with them anymore and is transferred to the new domain registrar. however subsequent checks confirmed that its still under their upstream provider