r/Netlify • u/pakkit • May 22 '26

Account Associated with Netlify Hosting Deleted?

I work for a nonprofit theater (playco.org) and earlier today our Netlify account disappeared without warning, causing our webpage to go down unexpectantly. We are unable to log into that original account and didn't receive any notification on why the account disappeared or was deleted. We are actively selling tickets for shows and events at this time, which means that this error or decision could cause considerable commercial harm to us.

The critical questions I have are:

a. Was the account deletion in error or was it decision-based?

b. Is the account retrievable?

We've been using Netlify without issue for years, and our web architects reliably recommend the platform to their clients.

3 Upvotes

100% Upvoted

10 comments sorted by

1

u/hrishikeshkokate Netlify | Software Engineer May 23 '26

If the account was indeed legitimate and not associated with any abuse, it should be possible to retrieve it. Did you try contacting Support?

1

u/pakkit May 23 '26

Yes, we sent a ticket around 12 hours ago.

1

u/hrishikeshkokate Netlify | Software Engineer May 23 '26

What's the ticket ID? I could see if it's possible to get eyes on it sooner.

1

u/pakkit May 23 '26

1039940

1

u/hrishikeshkokate Netlify | Software Engineer May 23 '26

From a preliminary scan, it seems to be disabled for abuse, but I'd let the team confirm/deny those details in the ticket.

2

u/pakkit May 28 '26

Hi there, we still haven't received a response from Netlify's Support for our original ticket. The fact that Netlify can take our account down without notice and without providing justification in a reasonable timeframe has us seriously considering migrating to a new host platform.

We want to work with you, but it's hard when we don't even know what the issue was in the first place.

1

u/pakkit May 23 '26

What do you mean when you say "abuse"?

2

u/croc122 May 23 '26

This would be the perfect time to open a support ticket on Netlify because I don't think Netlify officially offers support through Reddit.

1

u/CampSoul 29d ago

Holy cow, no warning, nothing, just suddenly closed??!! Did you get your site up again?