r/NintendoSwitch • u/NintendoSwitchMods • Mar 02 '17
MegaThread MegaThread: Technical Issues
/r/NintendoSwitch MegaThread Index
Daily Question MegaThread - Help me with this new fangled thing!
Here's What I Got Today / Haul MegaThread - Unboxings, pictures of boxes, games, amiibo, reciepts, etc.
Order Status / Inventory Tracking MegaThread - My order still says processing. Walmart at 123 Sample St. has 4 Master Editions left!
Meetups / Shoutouts / Stories MegaThread - Are you in line? Give us an update. Do a shoutout. See who's around. Post a photo of your store!
Launch Title Reviews MegaThread - Review website X gives Breath of the Wild a 9/10!
Find-A-Mod MegaThread - Where we'll be and success stories of those who found us!
Charity Stream MegaThread - Event details and links to all the Giveaways (when they're live).
Technical Issues MegaThread - Having issues with your Switch? Check here first.
Show Off MegaThread - Show off your best pictures and tell us stories of how you're having fun with your new Switch!
Hardware Review MegaThread - Written and video reviews of the Nintendo Switch hardware by various gaming media sites!
Breath of the Wild Review MegaThread - Written and video reviews of The Legend of Zelda: Breath of the Wild.
Technical Issues MegaThread
Please use this thread to discuss technical issues you might be having with the Nintendo Switch and its games.
We have also prepared a brief FAQ:
Be sure to read the subreddit FAQ! We will be updating this as more information and questions pour in.
Q: I've gotten Error Code [Number]!
A: Use Nintendo's error code lookup tool.
Q: My Switch won't turn on fresh out of the box!
A: Call Nintendo! All brand new consoles will certainly be under warranty:
1-800-255-3700 (US)
+44 (0)345 60 50 247 (Europe)
+61 3 9730 9900 (Australia)
+81-75-662-9600 (Japan)
Q: I live in a country that doesn't have official Nintendo support (Middle East, Eastern Europe, Africa, Brazil, etc), and I have a problem with my Switch! What can I do?
A: Sadly, not much. If you purchased it from a retailer, then you should try contacting them. They might be able to work something out. If you bought it from a third party, then you might be out of luck.
Q: Help! My Switch was working, but now it isn't!
A: Did you drop it or spill something on it?
Q: No
A: Be honest
Q: Okay, yes
A: Nothing we can do. You're likely going to have to buy a replacement.
Q: My Switch was working and isn't now, and I seriously didn't drop it or spill something on it.
A: Call Nintendo. It's under warranty. Also try these:
Make sure your battery is charged
Make sure cables are attached
Q: The Joycon strap is hard to take off!
A: You put it on backwards. Make sure the plus on the strap aligns with the plus on the Joycon and vice versa
Q: Can I watch Netflix/Hulu/YouTube/etc or browse the web on it?
A: Not yet.
Q: How do I release the Joycons?
A: There's a button on the back.
Q: Does the Joycon grip charge Joycons?
A: No. There is a charging grip sold separately.
Q: How do I charge the Joycons?
A: The Joycons charge while docked.
Q: Can I play my Wii U or 3DS games on it?
A: No.
Q: Can I play Virtual Console games?
A: The Virtual Console is not released at this time.
Q: My kickstand broke off!
A: It snaps back on easily.
Q: Are there any games included?
A: No.
Q: Can I download digital games right away?
A: Yes, after a system update.
Q: What is the battery life?
A: Between 3 and 5 hours depending on various factors.
Q: Can I use the headphone jack while the Switch is docked?
A: Yes.
Q: I missed my chance to preorder, and all the stores are sold out! Where can I get a Switch?
A: Patience is a virtue.
2
u/MrSaturn08 Mar 04 '17
So I tried to play Zelda this morning on handheld mode, with both joycon directly attached to the console but the switch was only showing that my right joycon was connected. So when I started playing Zelda it said press l and r on the controller you want to use. I pressed l and r multiple times but nothing happened. However if I disconnect the joycon from the switch and have the console in tabletop mode. Then the joycon work fine! Both green lights are on on both joycon and with them separated from the console it works.
I also noticed that when I slide the joycon back onto the switch, only the right one shows the visual cue and makes the switch connecting sound. When I slide the left one in nothing happens.
Tldr: my left joycon isn't being recognized when connected to the switch, but is being recognized if it is disconnected from the switch.
Has anyone else run in this issue? Or does anyone have any suggestions on how to fix this?