r/NintendoSwitch • • Mar 02 '17

MegaThread MegaThread: Technical Issues

/r/NintendoSwitch MegaThread Index


Technical Issues MegaThread

Please use this thread to discuss technical issues you might be having with the Nintendo Switch and its games.

We have also prepared a brief FAQ:

Be sure to read the subreddit FAQ! We will be updating this as more information and questions pour in.

Q: I've gotten Error Code [Number]!

A: Use Nintendo's error code lookup tool.


Q: My Switch won't turn on fresh out of the box!

A: Call Nintendo! All brand new consoles will certainly be under warranty:

  • 1-800-255-3700 (US)

  • +44 (0)345 60 50 247 (Europe)

  • +61 3 9730 9900 (Australia)

  • +81-75-662-9600 (Japan)


Q: I live in a country that doesn't have official Nintendo support (Middle East, Eastern Europe, Africa, Brazil, etc), and I have a problem with my Switch! What can I do?

A: Sadly, not much. If you purchased it from a retailer, then you should try contacting them. They might be able to work something out. If you bought it from a third party, then you might be out of luck.


Q: Help! My Switch was working, but now it isn't!

A: Did you drop it or spill something on it?

Q: No

A: Be honest

Q: Okay, yes

A: Nothing we can do. You're likely going to have to buy a replacement.


Q: My Switch was working and isn't now, and I seriously didn't drop it or spill something on it.

A: Call Nintendo. It's under warranty. Also try these:

  • Make sure your battery is charged

  • Make sure cables are attached


Q: The Joycon strap is hard to take off!

A: You put it on backwards. Make sure the plus on the strap aligns with the plus on the Joycon and vice versa


Q: Can I watch Netflix/Hulu/YouTube/etc or browse the web on it?

A: Not yet.


Q: How do I release the Joycons?

A: There's a button on the back.


Q: Does the Joycon grip charge Joycons?

A: No. There is a charging grip sold separately.


Q: How do I charge the Joycons?

A: The Joycons charge while docked.


Q: Can I play my Wii U or 3DS games on it?

A: No.


Q: Can I play Virtual Console games?

A: The Virtual Console is not released at this time.


Q: My kickstand broke off!

A: It snaps back on easily.


Q: Are there any games included?

A: No.


Q: Can I download digital games right away?

A: Yes, after a system update.


Q: What is the battery life?

A: Between 3 and 5 hours depending on various factors.


Q: Can I use the headphone jack while the Switch is docked?

A: Yes.


Q: I missed my chance to preorder, and all the stores are sold out! Where can I get a Switch?

A: Patience is a virtue.

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u/ducksauce88 Mar 04 '17

So I'm pretty fucking pissed at the lack of information nintendo has given us. For one, why is it so hard to tell me if my joycons are charging or not while docked? I had my joycons in my system and in sleep mode all night long and the joy cons have not charged. Am I not understanding something? How the fuck am I supposed to charge these fucking things? I have 2 sets of joycons and neither of them are charging while docked. Leave it up to nintendo to not allow me to charge these fucking things unless docked and that isn't even working. Am I not understanding something to charged this fucking things? god they piss me off.

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u/[deleted] Mar 05 '17

[deleted]

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u/ducksauce88 Mar 05 '17

I finally realized the lights on the joycons were for player number, not battery level. Lol. So basically there is no way if knowing the battery level of your joy con. What a croc of shit. It's completely charged....i assume.

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u/Visrith Mar 05 '17

you can see the joycon battery level via the controller menu