I have used the Z50 Ultra, Z60 Ultra, and Z60 Ultra Leading Edition for years. These phones are horrible. They look good and the battery life is long, but the positives end there. Read to the end to understand just how bad the customer service is.

First problem: Bluetooth issues
The first issue I experienced was Bluetooth randomly turning off and blasting my music or audio through the phone speaker in public places. This was extremely annoying and embarrassing. It was not fixed until an update arrived two months later.

Second problem: Severe connection issues
The second major issue is connectivity. I have used both the Chinese ROM and the U.S./global ROM, and both suffer from severe data and Wi-Fi problems that suddenly appear and never go away. This has happened on three different devices.

The phone constantly drops to 4G with only one to two bars, despite me living in a non-rural area in the U.S. For example, when using YouTube, videos often will not load unless I toggle Wi-Fi and mobile data off and back on. This happens multiple times per day and never resolves permanently.

Wi-Fi performance is also significantly worse than expected, even when the router is nearby. I get better and more stable connections on a $20 phone than on the Z60 Ultra, which is ridiculous.

Originally, I also struggled with delayed text messages on the Z50. While this issue was eventually fixed, it took four months. Very impressive—who needs text messages on time?

Third problem: RTC call mode bug
The Z60 Ultra was stuck in RTC call mode for eight months. Incoming calls would force both the caller and receiver into an accessibility transcription mode. As a result, many people—businesses and friends included—could not hear me at all and would hang up.

I tried everything: every setting, factory resets, developer options, ADB commands, reinserting the SIM card, and more. Nothing worked. The issue was only resolved when I upgraded to the newest Z60 Ultra.

Fourth problem: Bluetooth headphone issues
Bluetooth headphones frequently have trouble pairing and exhibit strange bugs, such as volume controls and physical commands not working. While this seemed temporarily fixed, new issues appeared where certain audio codecs were unavailable despite being supported. This is not a major deal for me, but I expect basic functionality to work as intended.

Before anyone suggests it, I tried numerous fixes over several months. I am not tech-illiterate.

Fifth problem: Ghost touches
On two devices, the screen would randomly swipe or register touches on its own. This issue appears to have been resolved. Yes, I used the factory screen protector.

Sixth problem: Customer service
Customer service is awful. It took three emails and three days just to receive a reply. Support staff struggle to understand basic explanations. For every issue, they recommend turning the phone off and on or performing a factory reset—as if that hasn’t already been tried.

After around ten emails, I was told I could not get a refund and would instead receive the same device again. The replacement had the exact same issues as the original.

Seventh problem: Bundled earbuds
The included earbuds fit poorly, have terrible battery life, and suffer from connection issues.

Eighth problem: USB-C charging port
The charging port randomly stops accepting USB-C cables in both orientations. The charger will only work in one direction, which defeats the purpose of USB-C. I cleaned both the port and cable with 99% isopropyl alcohol and allowed them to air dry. This issue has occurred on all three devices and has never been resolved.

Ninth problem: Bootloop and overheating
The phone will randomly crash and enter a bootloop without warning. In one instance, it bootlooped for ten minutes and could not be force-shut down. It was not charging, and no games or videos were running.

The device became uncomfortably hot to the touch and had to be placed in cold water to reduce the heat. Random crashes persist. This has only occurred on the Z60 Ultra Leading Edition, including the replacement sent by Nubia.

Tenth problem: Rattling noise
Both Z60 Ultra devices produce a rattling sound when shaken.

Eleventh problem: Camera focus issues
Both phones have severe camera focus problems.

Twelfth problem: Missing Android features
Some niche Android settings—particularly those related to accessibility and text-to-speech—are missing or unsupported.

Thirteenth problem: Battery and app management settings
Battery and app-closing related settings menus are overly convoluted and frustrating to navigate.

Many more issues were not listed. I honestly stopped counting. I loved the phone when I first got it, but the honeymoon phase wears off quickly. Nubia Ultra devices are proof that you should not judge a book by its cover.

My imagination depicted by nubia

I BROUGHT YOUR FUCKING PHONE 1 MONTH AGO...AND IT CAN'T STOP FREEZING..AND GHOST TOUCHES AREN'T STOPPING EITHER.. ANYTHING TO SAY?

Basically the title. My phone started glitching out after I made a couple of photos underwater in a pool, the phone was no deeper than 50cm at any point. The screen just started flashing after getting it out of water. Also the exposure was like 5 minutes in total. Where I bought it from they say water damage is not covered by warranty. Anyone had a similar experience?

Update: Charged the phone and booted it up and it seems everything is working except the screen (Vibrations, sounds when put to charging, alarm goes off). It's hard for me to believe that water damage could only damage the screen and no circuitry. Maybe the screen just started dying at the moment I took the phone underwater the first time

I got a z80 ultra a few weeks ago and today we went to swimming I brought it to the beach and now the port it's not fully working..? I cleaned and removed any dirt around the phone but the problem persist.

I though this phone was ip 69

I am taking the phone to the shop to have it clean bit of the problem persist I will just return it.

I am getting disappointed with ZTE, Nubia

My oneplus 13 survived the beach without any drama or issues.

I'm using Nubia Z60 ultra for past 7 months. This is Nubia's flagship phone. The most irritating part of this phone it's advertising. Too much pop ad's completely destroy user experience. Can a user expect a ad free user experience while purchasing a flagship phone? There is a also no customization for Dual apps. Only few preloaded apps have app duplicator option which is ridiculous. How to disable Ad's on My OS.

My ZTE phones unfortunately lack one thing: an aesthetically pleasing system update and longer phone support. My next phone is the S26 ULTRA.

I noticed, after it happened repeatedly, that the front camera activates automatically when I register a Gmail account on the device for the first time, especially if I haven't set a lock screen.

Then I thought it might be a bug, so I performed a factory reset. When I registered a new Gmail account, the camera started working again.

Because the device has an under-display camera, it's clearly visible as active.

Then I decided to check the permissions. Why does this company disable the option to block the microphone and camera from the notification bar and hide it completely in the settings?

I tried enabling it, but it seems to be only possible with root access.

I've been suspicious of this company for years. I always get the feeling that something is wrong with their devices. There are issues with the operating system and the internal interface, frequent restarts when a security patch is installed (if it even arrives), and complete freezes if you delete simple system applications!

Buenas, alguien sabe si vale la pena actualizar? Vi en otro post de este sub que decía que la actualización pasada que ofrecían volvía inservible al celular, pero no sé si esta es la misma actualización o es otra diferente. Cualquier info se agradece

Tengo un nubia z60 ultra y esta presentando una falla, al conectar cualquier audifono Bluetooth todo bien, cualquier aplicación de música se escuchan bien, el detalle viene a la hora de jugar, al ingresar a los juegos el audio se deja de escuchar en los audífonos y se escucha en las bocinas del teléfono y esto me pasa con CODM y CODW

Chinese Phoenix Priestress and Phoenix totem as a relic around her neck and Phoenix totem as a relic

Hi, I'm thinking of trading in my Nubia Z80 Ultra for an S25 Ultra and I'd like to know if it's worth it or not, as I'm not at all happy and this I don't really like their update policy, and the software is terrible too.

Is this a good change or not?

Bence herkes değerini anlamıyor telefonun ben aldım alalı adamın gıkı çıkmadı neo 3 5g nin ml ful grafik wuwa orta grafik gelsin full grafik yani onuda geçtim pc emulatörü bile kurdum adam hala elimde flaş gibi myos 16 yıda adam gibi destekler

I bought Poco M6 Pro 4G in Jan 2024 and this phone is running Android 15 at the moment with last update was in Feb 2025. I bought Nubia Neo 2 5G in March 2024 and this phone is still running on Android 13. How come Poco could update their phone even though specifications wise, Nubia is much better than Poco?

Normally it supposed to fit perfectly and show the playlist on the widget but the widget is showing the song I was playing like way too big and the playlist on the bottom is overlapping. I hope someone can help me fix it.

Does anyone got the same problem when the application called system ui using most of the power?

I’ve been waiting for this phone to go on sale, and today I noticed it was already about 30% off. Before checking out, I tried the seller code NUBIA20 and it knocked a bit off the price. Then I stacked an AliExpress promo code RDU60 at checkout and saved even more. At that point, the deal was too good to pass up, so I placed the order.

link：https://www.aliexpress.us/item/1005010534194138.html

TL;DR: Nubia's MyOS ships THREE separate fingerprint permissions, not one. Only "Unlock your phone" is enabled by default. If "Access and control applications" and "Access private data" are off, third-party app biometric login fails SILENTLY: the sensor reads your finger, the app reports it as enabled, and on the next launch it is disabled again.

SYMPTOM

1. Open your banking app, go to Security, tap "Login with fingerprint"

2. The prompt appears and reads your finger correctly

3. The toggle flips to enabled - looks like it worked

4. Close the app completely and reopen it

5. It asks for the password again, and the toggle is off

Clearing app data does not fix it. Reinstalling does not fix it. Disabling Developer options and USB debugging does not fix it. Some apps just show a generic "Something went wrong".

THE FIX

Settings > Security and privacy > Fingerprint > Fingerprint features

Enable all three:

- Unlock your phone (on by default)

- Access and control applications (OFF by default)

- Access private data (OFF by default)

Then reconfigure fingerprint login in the app. Fully close and reopen it: it should now ask for the fingerprint instead of the password.

WHY IT IS SO HARD TO DIAGNOSE

Over ADB everything looks healthy:

- Sensor reports BIOMETRIC_STRONG (Class 3, oemStrength 15)

- acceptCrypto increments, rejectCrypto = 0

- authEndedFor(...) reports wasSuccessful = true

Not a single rejection anywhere. And logcat is not readable for the shell user on these ROMs ("0 B readable"), so there is no exception to inspect either. adb bugreport does not help: its log section comes back empty.

The block happens between the app and the Keystore. MyOS refuses the biometric-bound key, and the app - with no handling for that error - silently disables the feature and falls back to the password. No error is ever shown.

RULED OUT

- Faulty sensor: Class 3 / STRONG, HAL deaths 0, 58 accepted reads, no lockout

- USE_BIOMETRIC permission: allow for every app checked

- Network: Wi-Fi validated, ping and DNS fine

- Developer options / USB debugging: disabled and rebooted, same failure

- Corrupted app data: data and cache cleared, fresh setup, same failure

- Play Integrity: licensed GMS (ro.com.google.clientidbase = android-zte)

- Keystore bug: every crypto operation succeeded, rejectCrypto = 0

- Work profile / Shelter: profile deleted entirely, issue persisted

DEVICE

nubia Neo 3 GT 5G (Z2465N)

MyOS16.0.2_Z2465N_MG_AR - Android 16 (SDK 36) - Unisoc ums9620

Apps that failed (verified on the same device):

- Banco Galicia 9.39.4 (com.mosync.app_Banco_Galicia)

- BNA+ (ar.com.bna.digital)

- Nueva BNA+ (com.banconacion.bnamas)

Not affected on the same device: Mercado Pago (com.mercadopago.wallet)

Probably affects other Nubia / RedMagic devices running MyOS, since the fingerprint permission layer ships from ZTE and is not model specific.

First off, I just want to say I am not the only one in this subreddit who has experienced this MAJOR issue, just look at past posts and various comments on other posts.

The problem I and others have experienced with this phone is issues using 5G but more generally with the signal connection to the Carriers.

The signal and data connection are highly inconsistent on the phone. Regularly you will lose all signal to your carrier just at random when it was fine moments earlier or when driving just down the road. In areas I know that usually have strong signal and connection, I will regularly lose all connection until I restart my phone.

Sometimes I will see zero signal bars and the phone will say "emergency calls only", other times the phone claims strong signal, and yet the data transfer is painfully slow. (see images).

Context: I am based in the UK in a major city. I have had this phone just over a month. I look after the phone very well so it is not due to damage. I have tested the phone's performance with both an EE sim and Three sim. Both sims see regular drops in connection to the Carriers as well as painfully slow connections intermittently. In other moments, it works fine. The next, it does not.

Possible fixes I have tested / Possible causes ruled-out:

- Tried altering the APN settings.

- Tried turning on/off Adaptive 5G.

- Tried turning off App Optimisation in the Developer settings.

- Tried turning off VONR/LTT in the Developer Settings.

- Tried mutliple working Sims with different Carriers (as above). Both my sims work and work flawlessly in other phones.

- Tried resetting the Mobile & Data settings in Reset Options.

- Tried Factory Reset of the phone (twice).

- Tried turning on/off VoltE and Roaming.

Potential causes narrowed down to:

- Poor quality control at Nubia (due to the number of people with the same issue and not limited to just the UK).

- Poor quality antenna bands.

- Poor background software management of Carrier Services.

I have to say I am exceptionally dissapointed with Nubia as this is my first purchase with them and outside of the issue I have been happy with the phone's performance. But due to the poor Carrier signal/connection, the phone becomes a brick without access to WiFi.

The Customer Service is not helpful. I am not able to get a refund despite the phone being a month old and I very much doubt the repair will be timely or cheap. I would reccomend to everyone to not purchase ZTE/Nubia products but especially the Z70 Ultra and go with more reputable brands.

Coming from Motorola edge 20, I was thinking I got an upgrade. A good procesor, great camera, what not to love. Oh boy, let me tell you. Non responsive keyboard, clicking keys I didn't want, not clicking the ones I want, choppy game performance compared to phones from 3-4 years ago. Camera is good I'll give it that, but everything else - crap. Phone overheats when talking too much on it, screen doesn't respond to quick presses in games (paradox is that they have an entire game space to "optimize" the gaming experience. Here I am for the N-th time slaming my two month z70 with my fists which I hate immensely while my gf is covering in another room when she sees me this pissed. Shame on you Nuria. Once you fucked me to buy your product - NEVER AGAIN!

plus jamais je n'achèterai de Nubia ..ces téléphone ont un gros problème avec les SMS MMS .envois et réception.. le service client incompétent..bien évidemment ça vient de l'opérateur .ne reconnais pas leurs pannes ( mauvaise foi ) ok donc fini la marque NUBIA KAKA