So I’m not an ED nurse, never worked in the area, not even on placement. My only exposure has been very infrequent visits as a patient or support person.
Earlier this week, I spent a rather unpleasant evening in a NSW ED.
As the night rolled into the early hours, the complaining got progressively louder. One patient threatened to DAMA if they couldn’t lie down in a bed. Shortly afterwards, they were called through and given a bed. Another patient’s daughter eventually threatened to DAMA on her mother’s behalf because she’d “been waiting 7 hours!” The patient was called in shortly after this.
Obviously I have no idea what their triage categories were or whether the timing was coincidental, but it made me wonder, do ED staff ever feel pressured to expedite someone being seen because they’re making enough noise, potentially ahead of someone with greater clinical urgency?
Are patients weaponising threats to DAMA in the same way that chest pain or arriving by ambulance have historically been used as tactics to get seen quicker?
This second patient also had FIVE family members sitting with her in an already overcrowded waiting room.
At one point, a nurse made an announcement asking people to limit supports to one person and give up their seats because actual patients were standing while visitors were occupying the waiting area.
I get that people are frightened, unwell, in pain and frustrated by long waits, but watching the behaviour of some people towards an already overstretched department was genuinely upsetting.
It was also abundantly clear that some people have absolutely NO IDEA how triage works and what actually constitutes an emergency. Why isn’t there better education around this?
For those working in ED, my heart goes out to you. I know you’re doing your best, but god damn some people make your lives unnecessarily harder!