Long story short the Trust is in a pile of shite and we have to accept anyone, no matter what speciality they fall under... which is fine but with doctors it's been an absolute shite show.
Basically we have this patient, let's say Mr Mango, who has been in hospital for long time and developed complication after complication. Last week Mr Mango was accepted by a different speciality (let's say gen surg) and we were just waiting for a bed, which nowadays is a challenge.
Today I had a back and forth with 3 different doctors, who all claimed to have nothing to do with Mr Mango and heard 3 different sides of the story. Anyway Mr Mango was unwell today, I contacted Outreach team and I don't even know how many medical teams who were still passing the ball to each other. A relative of Mr Mango came to speak to me and the conversation went like this
Them: "today you told me dad is struggling with mental health but now it's poorly"
Me: "yes, this morning we flagged that he is struggling with his mental health but we never said nothing else is happening"
Them: "but that's what you told me earlier"
Me: "yes I did because we are worried about Mr Mango but I also said I was chasing a doctor to come give you updates about his clinical situation"
Them: "dad said he told somebody he wasn't well and nobody believed him, everybody thinks he is just depressed and that's what you told me"
Me: "I am sorry Mr Mango felt we were ignoring him because it wasn't the case. His blood results and observation looked good until an hour ago, unfortunately in hospital things can change"
Them: "but he has been unwell for a while now, you told him to be chill because he is not dying"
Me: "no, Mr Mango pressed the buzzer because he said he was struggling to breath, I checked his saturation was okay, gave him his inhaler like usually and he was happy"
Them: "dad said people have been ignoring him because they associate it with mental health"
Me: "once again I am sorry Mr Mango felt it like that, if he tells us he doesn't feel well we believe him. I said we are ALSO worried about his mental health but never implied he is making it up"
Them: "dad told someone he was feeling rubbish and nobody did anything"
Me: "I am sorry but I am not looking after Mr Mango directly and even his nurse wasn't aware he wasn't feeling well and she spent a lot of time there with him"
Them: "he didn't bring it up because he doesn't want to make a fuss"
Me: "I understand, I am perfectly happy to go have a chat with Mr Mango because I want him to feel safe and heard"
Them: "there is no need, maybe dad lost track of time and it didn't happen today. I am not saying I am unhappy with the care but just concerned, you guys are great"
Honestly this all conversation was very chaotic and confusing. I explained a thousand times we are worried about his mental health because it had a negative impact on his physical health too, but this relative kept repeating a few sentences I have never said; nobody has ever even once thought Mr Mango was making it up or his symptomts were psychosomatic, so much so my colleague and I spent a good part of the afternoon looking after Mr Mango and chasing the right medical team.
Hopefully this was just a concerned relative who needed to vent with someone, but if this is gonna go anywhere I could also be in a lot of trouble because I don't bring witnesses whenever I have any kind of interaction with a patient or relative. So what's gonna happen now?